3 Key Traits Of Supplement Ecommerce To Ensure Customer Satisfaction
3 Key Traits Of Supplement Ecommerce To Ensure Customer Satisfaction
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Supplement Ecommerce
How’s your customer service? From one to ten – ten being the best – what number could you honestly give your customer care operation?
Give yourself a grade. And then you might want to take our free needs assessment test to give you even more detail about what parts of your supplement ecommerce might need a bit of a facelift.
Why is customer service so important? Because customer satisfaction reflects exceptional service. Customer satisfaction reflects that every part of your logistics chain is working together harmoniously.
And that’s something to be proud of.
The perfect balance
Like we mentioned above, it’s important that you tend to each part of your logistics operations. That way, your final outcome can be a 10/10. Too much focus on one area will take attention away from other parts, and vice versa.
You’ve got to create a perfect balance. And we’re here to show you how.
Ramp up your business and you’ll continue to see a rise in customer satisfaction. If you’re not already, it might be time to seriously consider outsourcing your logistics. It allows you to focus on your expertise: your products. And it allows experts in 3PL ecommerce to take care of the rest.
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Check on your call center
You need customer service reps that are friendly, professional, and knowledgeable. Ones that make a phone call, email, online chat, or social media DM enjoyable. Ones that are experts on your products, who can answer any and all questions, comments, and concerns with ease; so knowledgeable that they can recommend personalized supplements to customers. You need reps that are willing to continue to learn as things change – and they do, all the time, in this technological world. Outsource your customer service to reps that can get the job done right the very first time, efficiently and effectively.
Give your warehouse a boost
Supplements aren’t just any old product. If you’re outsourcing your warehouse logistics for supplement ecommerce, you’re gonna need a warehouse with specific qualifications. Like what? First off, it needs to be FDA Food-Grade certified, no questions asked. It’ll ensure that your supplements are housed in a facility that has the required resources and capabilities to take care of each and every product. Even more, be on the lookout for a warehouse that runs lot number/expiration date tracking; real time product availability, order status, and order tracking; and total inventory management with real-time data. The safety and security of your inventory is #1 priority.
Redefine your shipping and delivery
In order to guarantee exceptional fulfillment services through and through, you’ve got to have a buttoned-up operation. From beginning to end, it’s truly got to run flawlessly. Redefine the last step of your logistics chain by going above and beyond. When the rest of your setup runs perfectly, you don’t have to worry about anything except getting orders into the hands of your customers. You won’t have to deal with lost or damaged orders. You won’t have to try and scramble to fix issues that would have never happened if you had prepared proactively.
So are you ready to outsource your supplement ecommerce logistics?
Give us a call, we’d love to chat!
