3 Questions You Should Ask Before Outsourcing Your Storage and Fulfillment
3 Questions You Should Ask Before Outsourcing Your Storage and Fulfillment
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Storage and Fulfillment
Making the decision to outsource your storage and fulfillment logistics is a big one. So it’s likely you’re going to have some reservations and probably a lot of questions. Rest assured, there are answers to all of the questions you have: how to find a quality partner, what qualities to look for in a company, etc. But the questions that you should really be asking are ones directed toward yourself.
Get comfortable with the needs of your own business first. Once you do, you’ll have so much more knowledge to bring to the table when on the search for the perfect partner. You’ll know your standards, your criteria, and in what areas you need the most help.
Before you go looking, try asking yourself the following questions.
Do you currently have an in-house operation?
If so, you’ve got a lot to think about.
But analyzing the strengths and weaknesses of your business every once in a while, is always a good thing. Ideally, you never want to be unaware of the nitty gritty details of your fulfillment process. If anything, being aware of them will only help the process run more smoothly and efficiently.
That being said, have you ever thought about outsourcing? Maybe you have. Maybe it seems like too big of a step for your company right now, or maybe it doesn’t even seem necessary. But outsourcing your fulfillment logistics could be one of the best things you ever do for the business.
If you partner with top-notch, highly regarded storage and fulfillment services, you simply can’t go wrong by taking this 3PL leap. With professional employees, you won’t have to worry about customers having bad experiences with customer service reps anymore. Or your fulfillment warehouse being disorganized and lacking security. Or even an inaccurate pick and pack process, with messy and damaged orders shipped out to customers that will surely be frustrated and unsatisfied.
All of that won’t be of your worries anymore. You focus on the quality and expansion of your products and services, and your fulfillment partner will focus on what they do best: your fulfillment logistics. Hey, they are experts in their field.
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Are you in the health and beauty industry?
Then you’ll need to be very picky about who you select. We can’t stress enough how much outsourcing can revamp your fulfillment logistics, especially if you’re in the health and beauty industry.
In simplest terms, you need a fulfillment partner that has experience handling health and beauty products. You’ll need a warehouse that has the resources to house special inventory that has prioritized needs; temperature-controlled rooms, for example.
Before you commit, be absolutely positive that the warehouse is also FDA Food-Grade Certified. It’s a must when you’re operating with health and beauty products.
What are your standards?
Many companies think they already have pretty high standards when it comes to their fulfillment operation. But the truth is – in most cases – they can always do better. It’s not unheard of to normalize mistakes simply because other businesses make them, too. If that’s your normal and if that’s your standard – to simply be on par with your average Joe businesses – you’re setting the bar much too low.
What would happen if you decided to accept only the best? Well, then you’ll only settle for the best storage and fulfillment services out there, and you’ll be providing your customers with only the best service.
You’ve got to commit to the idea that both you and your customers deserve more than average satisfaction. Do things differently and you’ll surely stand out. People remember the things in life that impress them. And when you’ve got a top-notch fulfillment partner that is focused on customer satisfaction every step of the way, you truly can’t get any better than that.
Interested in learning more? Give us a call, we’d love to chat.
