3 Reasons Your Current Fulfillment Center Isn’t Serving You

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Fulfillment Center

We all want to believe that what we’ve got is already substantial enough, already adequate enough. But, many times, we could really benefit from growing, upgrading, advancing, expanding, etc. When it comes to your fulfillment center, you’ve probably noticed that tasks never seem to get done in a manner that is up to you and your customers’ standards. If that’s the case, then you’ve outgrown your fulfillment center. Simple as that.

If you’ve experienced or continue to experience any of the following 3 examples below, then it may be the time to start doing your researching and finding yourself a new, high-quality, customer-centric partner.

Customers are turned off by your customer service

If you’ve got customer service reps that are rude, unhelpful, unfriendly, or defensive to your customers – no matter if its via phone, email, social media, chat, etc. – then you’re in trouble. Antiquated customer service that lives up to the connotation so often associated with it? This day in age?! It’s just not acceptable. And you can trust that after an interaction like that, your customers are already long gone.

Your customer service outreach is the face of your business. And many times it’s the first impression of the humans ‘behind the business’ that customers get. If people aren’t raving about how impressive and helpful your customer service is, then you’ve already got Strike 1.

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Your warehouse lacks organization, accuracy, and resources

The is the part of the fulfillment process that most customers never see and are – more or less -completely unaware of. But this is also the part that can make or break the packages and items that arrive on your customers’ doorsteps.

Is your warehouse chaotic? Does inventory fail to be stored in its appropriate spot, time and time again? Are wrong orders a common thing in your warehouse? Then whoa, red flag.

These are not normal issues to be having. If your warehouse and its accompanied employees aren’t trained and prepared enough to allow orders to seamlessly move through your fulfillment center and into the shipping truck…then you need to think twice about who you are partnered with.

Is the security of your fulfillment warehouse compromised in any way? Could things be more secure? Does your warehouse lack the resources to house special, more perishable items? Then move on, what you have right now is not serving you. You aren’t doing your customers any favors by playing mediocre. Strike 2.

Packages are constantly late, wrong, or damaged

You’re in charge of selecting the people who have access to outgoing orders. Are they sloppily thrown into a box, a mess to look at? Do items arrive damaged or unusable? If your business has a habit of not caring for customer items and late deliveries, you likely receive above-average rates of order returns. That’s not only disappointing for the customer, but greatly hurts your profit margin as well. Strike 3, you’re out.

If you’ve experienced any of these issues with your fulfillment operation, you’re not alone. But it’s time to consider moving past what you already have so that you can begin to grow as a business.

Interested in learning about how to find a partner that will serve you well? Give us a call, we’d love to chat!