3 Ways Fulfillment Centers Fail Your Customer Experience Test

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Fulfillment Center

It’s not a secret that today’s customers are demanding. They may have high expectations, but failure is so commonplace that most actually expect disappointment. That shouldn’t be the case, should it? Prove them wrong. They’re paying for your product and deserve the process to be easy, seamless, and accurate. Unfortunately, the average fulfillment center just can’t deliver this.

Your customers’ satisfaction is the key to your success

Here’s how to know if your fulfillment center consistently fails on the customer experience front:

Your customers’ experience with your representatives isn’t a good one. Disconnected? Put on hold? Waiting much too long for someone to pick up? Nothing is more irritating. To your customers, this renders as unprofessional and inconsiderate of their time. If they can’t even get through to you to ask questions, what makes you think they’ll follow through with their order? Don’t be naïve.
Your customers’ gained no value from your representative. It’s more than just how fast you answer the telephone. If your call center fails to provide customers with legitimate value, it was an utter waste of time for them. Did you answer their questions thoroughly and help them understand? Or did you leave them more confused and unsatisfied than they were when they first called? Your customers are seeking your help and expertise. They want advice from someone who knows what they’re talking about – someone who will help them problem solve and respond to their needs.
Your customers’ orders are wrong upon arrival. To your customer, the fact that you successfully delivered the package means nothing. What they received was either damaged, the wrong model, or missing altogether. That’s another return on your track record, and another customer that’s unlikely to re-order. Don’t even get us started on orders arriving late or looking like a mess…

Assess Your Current Fulfillment Center Now

USA does it differently

Stop worrying about whether you might fail your customers again. Customer satisfaction is closer than you might imagine. At USA, our representatives have real-time access to inventory availability, so we’ve always got the most recent and updated info for our customers. No ugly experiences over the phone, no butchered orders.

But how do we do it? We’re a full-service fulfillment house, meaning we handle every detail from first contact to delivery. We check orders to be sure they are 100% accurate, before they’re packed. We handle boxing with care, and always double-check each and every package before it leaves our hands.

Stop failing the people that mean the most to your business. You’re in need of change, and we’d be honored to partner up. Give us a call, and we’ll discuss what’s best for you.