3 Ways To Take Your Ecommerce Fulfillment To The Next Level

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Ecommerce Fulfillment

In order to have top-notch ecommerce fulfillment, you’ve got to start slowly revamping all the parts that make up your logistics process.

With an inundation of online orders (especially this year, as we’ve all been stuck at home), it’s really a necessity to have a fully functioning ecommerce operation.

The parts that will be described are basic. You’ve seen these words, you know these practices. It’s not all that complicated, really. The foundation has been laid, the groundwork is there.

What you’ve got to do, though, is emphasize each part in a way you’ve never done before. And what you might need is a third-party partner to help you execute it perfectly. Here’s how.

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Customer service

Easy enough. You’ve got a call center…maybe? Well, one way or another, you communicate with your customers.

But, what would be even better?

Making customer contact services streamlined to one call center filled with professional and knowledgeable employees. Allow customers to choose their preferred method of communicating with you; email, online chat, phone call, social media, etc. The more channels you have customer service reps responding to, the better feedback you’ll get. And, an added bonus, your reps will actually know what they’re talking about.

Warehouse + pick and pack

Some say it’s the most important part of the logistics process, because it’s where things can go exceptionally well or go totally south.

You might think you’ve already got the practice down pat, but do you really? There’s more to ecommerce fulfillment than you might think.

Worthy warehouses will provide lot number/expiration date tracking; real time product availability, order status, and order tracking; and total inventory management with real-time data. In other words, your products aren’t going anywhere. They’re safe, secure, and housed in an environment right for them.

Such organization makes pick and pack a breeze. When things are exactly where they’re supposed to be, they get sent out with 100% order accuracy. And, truly, that’s all you could ever ask for.

Shipping + delivery

As long as your pick and pack process is spot-on, shipping should be no problem. It makes a difference when you have caring hands that handle your products; picking and packing orders with intention and ensuring that each one will withstand the journey to your customers.

More so, be so good that you provide your customers with the unexpected; an order that arrives on their doorstep even before their delivery date. Now that’s A+ ecommerce fulfillment.