How 3PL Is Different In The USA

3PL

Across the USA, innovation is just as crucial in supply chain management as it is in manufacturing or final delivery at either end of the chain. A recent trade publication article noted that “customers are buying experience, not products” every step of the way. Is your 3PL partner helping you deliver an utterly outstanding experience to your customers?

If not, they are failing you as a client and very likely damaging your brand. Here at USA Fulfillment, we offer just one level of 3PL service to our clients: high touch. Most companies don’t have the resources or the commitment to do that, because high touch is harder. For our team, it’s easy to put forth consistently exceptional effort, because we know that when your customers are happy with you, you’ll be happy with us.

So we treat your customers as if they are our customers – the way we want to be treated.

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We’re proud to be so different

The trade article we quoted went on to note that you can “identify which partners are innovative vs. a commodity through their capabilities.” For example, does your 3PL partner:

Offer flexible shipping options?
Manage and protect your inventory effectively?
Nimbly ramp up or cut back to adjust to volume fluctuations?
Customize services to meet your branding or technology requirements?
Provide real-time visibility into their operations and your results, with the deep data you need to make agile, smart business decisions?

Good questions! And we can answer a resounding “yes!” to all of them. Of course, USA has state-of-the-art facilities and equipment. Our warehouse is even FDA Food Grade certified. All products, people, and data are protected by stringent security protocols. In our customer care center, we answer the phone faster than our competitors, so you experience far fewer abandoned calls. That pleases shoppers and increases sales.

But there are many other factors that make a fulfillment center high touch. When you team up with USA as your 3PL partner, you set in motion a circle of success that drives increased sales and long-term customer loyalty. We offer a “wow!” experience every step of the way:

Friendly, knowledgeable, US-based customer care, 24/7
Near-perfect order accuracy
Delivered packages that arrive quickly and transform “unboxing” into a delightful event

Want 3PL that can grow your business?

Delivering a consistently excellent customer experience throughout your supply chain starts with knowing exactly what you need. We invite you to take our quiz. Then give us a call.