3PL – Third Party Logistics-What Is High-Touch 3PL?

At USA Fulfillment, we don’t just go through the motions. We make sure all 3PL experiences are high-touch for you and your customers.

3PL

Would you describe your third party logistics as “high touch”? Here at USA Fulfillment, we talk about high touch business practices a lot, because there’s nothing more important for companies and their customers. If your 3PL program doesn’t uphold your brand’s promise of superior quality, then you’re bound to be disappointing customers instead of wowing them.

We understand not everyone expects “wow”

Many companies are happy if their 3PL provider can get products from the warehouse to the customer.  Working for a third party logistics operation like that is easy – you simply show up, do the job, and go home. There’s nothing terribly unusual about that scenario, in our industry or others. We often refer to it as an “employee” mindset.

At USA Fulfillment, however, we’re all owners. Literally. And as employee-owners our mindset is very different. We think like your operations manager, your marketing manager, and your CEO.

That drives us to deliver high touch 3PL.

Our #1 concern is your customers. Our #1 goal is delivering exceptional experiences that reflect beautifully on your brand. We’re good at what we do, thanks to our high touch business philosophy.

Words such as average, OK, and satisfactory don’t cut it here. High touch is doing more, and doing it better. Teaming up with clients to develop customized services and performance standards that meet each company’s desires as well as needs. And working to continuously improve, because even the best can always be a little better.

For example:

• Our US-based customer care pros are friendly, and they’re deeply knowledgeable about our clients’ products. They can easily answer questions, cross-sell and upsell. That pleases customers and increases sales.
• Our integrated, state-of-the-art systems ensure order accuracy and support swift, accurate picking, packing, and shipping. We use automation wherever it boosts efficiency, because that saves time and money, but never where human eyes and thoughtfulness can produce better results.
• We don’t waste a lot of time fixing mistakes because, frankly, we don’t make many mistakes. Thanks to our meticulous attention to detail, our clients rarely (if ever) suffer the expense associated with returns. Or the brand embarrassment.

Hmmmmm. May be it’s time for a little self-reflection.

We’ve developed a quiz you can take to score your current third party logistics (or in-house operations). Use it to see where you’re missing opportunities to boost company revenue and customer loyalty. With this information in hand, you’ll know what to look for in a 3PL partner that can deliver the kind of high touch results you really want — for years to come.

We think that’s us. So let’s talk. High touch always starts with a good conversation.