3PL USA: A Step-By-Step Guide To Outsourcing

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3PL USA

You’re on the hunt for a quality partner you can outsource your fulfillment logistics to. And bravo to you for doing so, as you’re taking the next and best step. Maybe you’ve had an in-house operation for years but you need to free up some time and resources for product development. Or maybe your customer satisfaction has been declining and you need to hire a higher quality partner. There are lots of reasons you may want or need to choose 3PL USA, yet everyone’s reason is unique.

So if you need a little guidance on outsourcing, just keep reading.

What is your ‘why’?

As briefly mentioned above, it’s important to know your unique reason for wanting to begin or upgrade your 3PL USA. If you know your ‘why’, then there’s a good chance you’ve taken the time to study your operation and find the kinks and the flaws. These are the areas that are lacking attention, management, maintenance, resources, quality care – whatever it may be.

But the important thing is: you’ve taken the first step of identifying the problem. Many businesses never do this and simply carry on for years doing things the way they’ve always been done – even as times change around them. But when you know which specifics of your fulfillment logistics need help and you’re willing to adapt, change, grow, and advance – well, you’re going to be way ahead of the game.

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Your weakest link is holding you back

Despite every company having their own unique reason for outsourcing, it’s clear that it all comes back to the quality of the end result – customer satisfaction. Because when one piece of the operation is weak or broken, it weighs down the entire process. The longer this goes on, the more it effects and breaks down your logistics as a whole. And when the process becomes sludge, the end result is not pretty.

Warehouses are disorganized and inventory is constantly lost. Customer service reps aren’t friendly or helpful. Shipping and delivery is always late and arrives on customers’ doorsteps damaged or completely inaccurate. These are all results of broken pieces of the operation affecting the entire process. Because it all leads back to customers not receiving the detailed care that they deserve. And THIS is why quality 3PL USA is so vital to your company!

Find a 3PL USA company that will honor your ‘why’

So you know all of the criteria that needs fixing within your operation. But how do you find 3PL that will not only repair the broken pieces but stay by your side for company growth? There are few and far between out there, but they DO exist.

They’re companies that are dedicated to high-touch culture, meaning they operate a customer-centric business model and only tolerate high-quality fulfillment logistics. Meaning? You’re going to get the BEST of the best if you partner with them. There is simply no doubt that you – well, really every business – need a partner that will always take it one step further.

Partnering with a company that honors your ‘why’ means they cater to your specific and unique needs and goals as a business. They’ll encourage growth and be by your side both when things get tricky and when consumer demand is high.

So when vetting out 3PL partners for your own fulfillment logistics, be sure they check the boxes of these high-quality characteristics:

• They have experienced customer service reps on the other end of the line. Questions, comments, and concerns will be answered thoroughly and knowledgeably, creating a business to customer relationship that is invaluable. They’ll allow your customers to contact them 24/7, with availability via phone, email, social media, online chat, etc.
• They’re an expert in the warehouse. Not only will the pick and pack processes be accurate and efficient – with double-checks on all orders – but the tracking and security of every single piece of inventory will be first priority. With near-perfect order accuracy, you won’t ever have to worry about the goings-on in your warehouse. Because when the right people know how to do the right things, your customers will always be satisfied. And that’s all we could ever want, right?
• They push out packages speedily so that your customers can have their order right on time, or even before expected. Shipping and delivery should be just as important to your partner as any other part of the logistics chain. When everything is squared away and perfected in the warehouse, you’ll have a smooth and flawless shipping experience. With no issues, delays, or damages, your customers will be greatly pleased every single time. Points for your reputation.

Interested in learning more about outsourcing? Give us a call, we’d love to chat!