3rd Party Fulfillment Services: 3 Keys To Customer Satisfaction
3rd Party Fulfillment Services: 3 Keys To Customer Satisfaction
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3rd Party Fulfillment Services
“We are always one step ahead of our competition and over-delivering to our customers. USA Fulfillment has not only been able to keep up with our demand, but has become a vital part of our success.”
Can you say that about your current 3rd party fulfillment services? Probably not. But you could, if you had a fulfillment partner that was wholly focused on delivering 100% customer satisfaction. At USA Fulfillment, we know that the higher your standards, the harder it is to consistently impress customers. That can make it harder to find top-notch 3rd party fulfillment services.
Assess Your Current 3rd Party Fulfillment Service Now
As you’re evaluating prospective partners, consider the following three keys to achieving customer satisfaction:
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Do it right
Screw-ups cost you in sales and wasted money. They can wreck your brand’s reputation, which is arguably the highest possible cost, long-term. At USA Fulfillment, our order accuracy rate is 99.92%. That’s nearly perfect. Our clients and their customers are perfectly satisfied with that.
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Be responsive
Friendly, overtly helpful customer care transforms ordering into a “wow!” purchasing experience. Even companies that provide outstanding in-store service often drop the ball when it comes to their remote purchasing process. And for eCommerce companies, delivering satisfaction remotely is your only option.
If your name is synonymous with the highest quality, your inbound call center must exceed expectations when it comes to answer time and product knowledge. You must be available all the time, via multiple channels. And just a reminder here – your customers want to speak to a US-based rep they can easily converse with.
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Make the end as great as the beginning
Wowing them in the call center will be for naught if delivery time is poky or the package your customer receives is a disappointment. You need 3rd party logistics that won’t let you down. USA delivers the right stuff to the right person, and the package they receive completes our “circle of wow!” Unboxing is as great as the products inside. Well, almost.
What are you missing?
If your customers aren’t thrilled, your 3rd party provider is obviously falling short. But where? Take this quiz to find out. Then, with a clear picture in hand, you’ll be ready to look for a fulfillment house that can deliver true satisfaction to your customers. Read this free e-book – it’s filled with valuable tips.
The truth is, it takes more than three “keys” to earn a 5-star rating from customers. It takes consistently high touch attention to every single detail, every step of the way. With the right partner you can focus on creating great products and attracting new customers. And we’ll focus on keeping them more than satisfied.
Contact Us Now To Find Out If We’re the Right Fit For You!
