What Kind of Experience Are Your Customers Getting? Do You Even Know? If It's Not Up To Expectations, Perhaps You Should Be Working With USA in 2019.
What kind of experience are your customers getting from your fulfillment provider? Do you even know? If it’s not up to expectations – or your brand demands better-than-expected – perhaps you should be working with USA Fulfillment in 2019.
Here’s why:
Our customer care reps know your products inside and out, so they can advise and upsell. Plus, they’re nice — easy to converse with, whether by phone, email, or SMS. We’re there for your customers 24/7, and we respond far faster than most call center companies.
Nice is good, and so is product knowledge, but giving customers consistently high touch service requires the latest, fully integrated technology. That’s how we ensure customers get real-time information and accuracy on their orders. And how we ensure those orders are communicated seamlessly and speedily to our distribution folks.
Efficiency is good, too. We’re all about giving you the best value, so we invest in automation where it counts without ever losing sight of our high touch mandate. At USA Fulfillment, humans do what machines cannot.
Fulfillment companies can vary significantly in terms of the types of service they offer and the quality of those services. At USA, we can do virtually anything you need, and with our holistic approach, we can do it all from one location. That eliminates unnecessary delays and communication problems. (That said, we did add another warehouse/shipping facility recently, to better serve our large-footprint B2B clients.)
It’s our job to protect your inventory from shrinkage and potentially problematic environmental conditions, and to protect the privacy of your company and customer data. We’re FDA food grade certified, PCI Level 1 certified, and we maintain comprehensive, monitored security systems.
Most fulfillment companies want you to choose from a list of standard services. Not us! We know your brand is unique, so of course your needs will be unique as well. We’ll happily adjust to your standards, not force you to fit ours, whether that’s for performance metrics, reporting, packaging, or other details.
Sometimes you need something extra. It might be a redesigned package for a special promotion. Or help finding a vendor for some special giveaway. More than once we’ve gotten on a plane to hustle a special order to its destination, or to meet with a client to see how we can better assist them with a special project. At USA, it’s what we do.
There’s nothing common about it, to be sure, but as we noted just above, it’s what we do. High touch permeates everything we do here at USA Fulfillment. Want to learn what that could do for you in 2019? Give us a call.
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