A Beginner’s Guide: How To Best Optimize Your Fulfillment Logistics In The New Year

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Fulfillment

We’re all coming out of a strange year and hoping this next one is a bit more toned down. There were lessons on change, flexibility, and adapting and overcoming obstacles. Although much was out of our control, perseverance and success through the tough times was pure resilience.

Despite hoping the events of 2020 never happen again, it is clear that there will always be challenges and problems to overcome. Maybe within your entire industry or maybe just within your own business. Facing difficulties is inevitable, but what really matters is how your company handles them, responds to them. Are you resilient through them all?

If your fulfillment logistics can withhold the weight and persevere through the most challenging of times, you’re doing things right.

But, chances are, you might need a little help in this area. And that’s ok, most companies do. It’s never a bad time to improve and advance your business, so why not start in the new year?

 

Emphasize your customer service

Fulfillment logistics can be broken down into many different parts of the fulfillment process. We’re going to focus on the big 3 to help you begin to optimize your logistics ASAP.

And it all begins with customer service: your call center, customer contact services, or any other outlets where customers can reach out to you.

This part of the process is likely a customer’s first point of contact with your brand, your company, your business, so it’s vital to give them a remarkable first impression. Give them options of where to reach you – email, phone call, social media, online chat, etc. – so that they can get in touch with questions or concerns in whatever way is most convenient for them.

Not only that, but ensure your customer service representatives are the best of the best. Professional, knowledgeable, and friendly employees that know your products and/or services like the back of their hand. Who show ease in dealing with troublesome customers or overwhelming situations, and have sufficient responses to your customers’ inquiries or worries.

Give your customers the care they deserve and impress them with how much you care.

 

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Be selective about your warehouse

Your average Joe warehouse can take an incoming order, toss it in a box, and slap a shipping label on the outside. But is that really all you want? Do you really not think both you and your customers deserve more?

Like beautifully packaged products picked and packed by people who actually care about your customers and your inventory. Believe it or not, there are warehouses like this out there. It’s not too good to be true.

Because warehouses like these pride themselves on high quality, they’ll most likely have impressive safety standards and security protocols. Like real-time tracking of inventory so you can be sure everything is exactly where it needs to be when it needs to be. Like the most advanced security systems to ensure your inventory is protected at all times.

If you’re in the supplement or health and beauty industries, look for warehouses that have temperature-controlled rooms to keep all of your products fresh and stable.

Keep an eye out for all these qualities and you’re bound to optimize your fulfillment efforts.

 

Perfect the art of shipping and delivery

When everything runs smoothly in your warehouse, you can almost guarantee your shipping and delivery services will be on par with perfection.

You simply can’t have one part of the fulfillment process without the rest. They all work together to bring your customers the highest quality fulfillment they could ever desire.

You’ll give them packages arriving at their doorstep earlier than expected, shipped by employees who put thought and effort into each order.

So, moral of the story: don’t settle for less. You can do better. Interested in learning more? Give us a call, we’d love to chat.