Boost Customer Satisfaction: 3 Elements Every Advanced Health and Beauty Warehouse Should Have
Boost Customer Satisfaction: 3 Elements Every Advanced Health and Beauty Warehouse Should Have
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Health and Beauty Warehouse
When you’re in the health and beauty industry, you’re in the business of providing customers with highly anticipated products. They’re not just random orders they placed while on a shopping spree or an impulse buy. These are products that have meaning to your customers.
But are you giving them what they need? Are you delivering high-quality services to handle high-quality products? Many businesses aren’t. So here’s our tip: focus on revamping your health and beauty warehouse so you can ensure your customers receive top-notch products every single time they order.
Be sure your prospects and potential third-party warehouse partners have these 3 elements built into their business structure:
1. Customer service dressed to the nines
Your call center and customer service lines have got to own it. If you want to cater to the modern-day customer, your business has got to be on all the time; not only available around the clock but professional, knowledgeable, and friendly with every customer that comes running your way.
There will be questions about order status and product advice, there will be comments about how great or how unsatisfying (let’s keep that to near-zero) your fulfillment logistics are, and there will be concerns about whether their package will arrive on time.
Complaint or praise, you’ve got to keep it together. Customers expect a lot from you, and you best deliver.
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2. The most perfect warehouse there ever was
Like we said, health and beauty products are special. To create and maintain perfect e-fulfillment, you’ve simply got to have the most perfect health and beauty warehouse there ever was. No ifs, ands, or buts. Sorry.
Why? Well, we would argue that the warehouse is the most important stop on your fulfillment logistics chain for your health and beauty products. It’s where they’re housed and taken care of (hopefully). This is where things can either go oh so right or oh so very, very wrong.
So let’s get it right. First off, you need an FDA Food-Grade Certified warehouse. This ensures your inventory will get the highest quality care in the biz. How? Because it will be outfitted and integrated with special-care qualities that finnicky products need and that regular warehouses can’t provide. You’ll need temperature-controlled rooms for the perishable items, and advanced inventory tracking to ensure products are safe and exactly where they need to be.
3. Shipping and delivery promises kept
With organization come satisfaction. The process runs effortlessly when your health and beauty warehouse is outfitted for perfection. When you don’t lose time trying to fix a broken system that should have been proactively repaired, your pick and pack team will have a much easier time handling customer orders and shipping them out right on time.
It’s simple but it’s so very important. Customers are relying on you to get their orders to them on the date you promised. They’re excited and patiently waiting to receive the personal health and beauty items they ordered, so you’ve got to get that package to their door. Even better? Aim for a delivery ahead of schedule.
Now that’s high-quality service. That’ll wow them. Interested in learning more? Give us a call, we’d love to chat!
