How to Choose an E-Commerce Fulfillment Company in 2018

E-Commerce Fulfillment – Choose The Best Partner

Customer experience is critical for every retailer, but especially for online enterprises. Shoppers appreciate the convenience your e-commerce site provides. And they expect that same speed, efficiency, and personalization to carry through all the way to the moment they receive their order. That’s a tall order – too tall for many e-commerce fulfillment operations.

The only way you’re going to stay ahead of the competition – and stay #1 in the hearts and minds of your customers – is to team up with an e-commerce fulfillment company that is up to the job. For example, they have to take things in stride, handling your sales volume without missing a beat. During your slower periods and during your hot rush sales peaks, whether those are as predictable as annual holidays or a new product becomes an overnight sensation.

Customers expect to be wowed, no matter what. Especially if your brand name is synonymous with superior quality and attention to detail.

Assess Your Current E-Commerce Partner Now

Does your current e-commerce deliver that?

We didn’t think so. So here are a few things you need to know about choosing the right fulfillment partner in 2018. It takes state-of-the-art facilities and highly-trained people to ensure your e-commerce fulfillment process flows smoothly, accurately, and quickly from order placement to delivery. But it takes more than that to really wow your customers. Some examples?

• Deep product knowledge, to assist customers with realistic, useful shopping advice and facilitate successful upselling.
• Sensitivity to your company’s special needs, such as added climate or security protections for health, beauty, nutritional supplements, etc. Your customers may not give this a thought, but they’ll think plenty, and it won’t be good, if they receive expired products.

You can get the full story on choosing the right fulfillment partner by downloading our free e-book. Do that right now, before you forget. And read the chapter on high touch fulfillment twice, because that’s what you’ll need to impress customers in 2018.

You need a partner that can do it all

An e-commerce fulfillment company that can handle every aspect of your program, from one location, will give your customers the fastest, most efficient service. When products and people are spread out in multiple locations, communication deteriorates and delays happen, jeopardizing customer experience.

Don’t hire anyone you haven’t met

Any fulfillment company can say they’ll meet your stringent standards. Reputation and references matter, but you want to see for yourself. Check out their facility. Meet their people, talk to them, and look them in the eye. If you like what you see and hear, your customers will, too. And they are the ultimate judge of your fulfillment efforts – and your brand.

At USA Fulfillment, high touch is how we do business, so we love to give visiting clients (or prospects) the Grand Tour. We are proud of our company and our ability to amaze customers. Let’s talk soon about how we can transform your fulfillment into something amazing this year.

Contact Us Now To Find Out If We’re The Right Fit For You