How to Choose a Fulfillment Warehouse in 2018
How to Choose a Fulfillment Warehouse in 2018
Fulfillment Warehouse Success This Year!
Ask most fulfillment warehouse managers what they’re most proud of, and they’ll tell you all about their “stuff” – square footage, equipment, the nuts and bolts of logistics. Having the right stuff is certainly important. But the truth is, when it comes to fulfillment, all the tangibles in the world don’t matter unless they help produce a customer experience that matches your customers’ expectations.
Or, better yet, exceeds those expectations. Consistently.
Storing products, moving them around, and getting them out door is basic stuff. The kind of “service” any fulfillment warehouse can provide. But your company is not run-of-the-mill, your products and brand are something special. And that means your fulfillment warehouse has to deliver something special, too.
How do you know which fulfillment house has ALL the right stuff?
The right fulfillment warehouse has the people and an attitude that bring their facilities to life. That may sound strange, but your customers are people, and they expect personalized treatment when they do business with your company. Every order has to be right – exactly right — every time. Every order has to get to the customer’s door on time, every time. Or ahead of time.
Assess Your Current Fulfillment Warehouse Now
It takes a comprehensive effort – and comprehensive capabilities – to pull that off, day in and day out. Here at USA Fulfillment, we think that fact is so important, we’ve produced a free e-book filled with insights on finding the right fulfillment partner. It’s a good read, and a resource you’ll want to keep handy.
Meanwhile, before you can assess potential partners, you’ll want to do a self-assessment. Our quiz makes it easy to grade your current fulfillment efforts – what’s working and what’s not – and it will give you additional insight into what’s possible. It’s those possibilities that will transform your customer experience from basic to exceptional.
An exceptional fulfillment warehouse can do things the others can’t
For example, if you’re in the dietary supplements business, or you sell health and/or beauty products, you have to comply with stringent product safety and security regulations, not to mention your company’s own policies and protocols. Most fulfillment warehouses cannot meet those standards, physically or functionally.
At USA, our facility is USDA Food Grade certified and ISO 9001:2008 certified. Our facilities are fully secure, protected with key card access and 24-hour monitored video surveillance. And we’re Level 1 PCA-DSS certified, to protect your company and customer data.
That’s the kind of fulfillment warehouse you should choose, no matter what industry you’re in. Because, in 2018, the foundation of every positive customer experience is trust and confidence.
