Choosing A Fulfillment and Warehousing Company in 2019

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Fulfillment and Warehousing

It’s easy to say you want the best for your customers. And it’s easy for fulfillment and warehousing companies to say that’s what they deliver. But, as we all know, talk is cheap. Walking that talk, no matter what? Not so easy at all.

E-commerce is a growth industry, no matter what industry you’re in, no matter if you have brick-and-mortar stores or if you’re strictly online. If you expect to keep your brand at the forefront in 2019, you’d better be looking for a fulfillment provider that ignores easy and does whatever it takes to give your customers an undeniably impressive experience. An experience that starts with first contact and turns unboxing into a memorable occasion when their package arrives.

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Here at USA, we think results speak for themselves

So we’re proud of the fact that we answer calls in just 20 seconds on average. And the fact that our quick response vastly reduces abandoned calls. And that our order accuracy is near-perfect. These are performance stats most fulfillment companies cannot match. But, then, they don’t hold themselves to the same high touch standards we use. We have unmatched facilities, inventory controls, and security, too.

What’s more, we’re nice, product-knowledgeable, sales-savvy, and pickier than your white-gloved Grandma when it comes to picking, packing, and shipping. That’s why our customers (and yours) can count on receiving orders that are fast, accurate, and great looking.

But you should consider more than metrics when choosing a fulfillment and warehousing partner.

Practicing what you preach

It’s a concept we all learned in grade school, and it applies nicely when it comes to choosing a best-in-class fulfillment and warehousing partner. Do they treat their own people well? Are they good environmental stewards, and good community neighbors? If you think these things are irrelevant, think again, because a company that says they go above and beyond should actually do that. If they don’t, well, then they’re nothing but talk.

At USA Fulfillment, we live our high touch philosophy. That’s what our founder, Shirley Moore, created when she started USA 35 or so years ago. All these years later, her philosophy and her spirit still guide us. Today, USA is 100% employee owned, so you know we are are all fully committed to our client businesses, their customers, and our environment. We also give back – here at home and around the world – because it’s the right thing to do. And it makes us feel good.

Want to feel good about your brand’s reputation as well as your bottom line this year? Choose the fulfillment partner who can help you build both: USA. Call us now.

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