The true test of shipping fulfillment services is peak season. It’s great if your fulfillment partner (or department) can handle your ordering and shipping volume when things are normal, or during the occasional lull. But when the holidays hit and all you-know-what breaks loose, will they still have your back?
Drop the ball when customers are buying gifts, and they will never forgive you.
Assess Your Current Shipping Fulfillment Services Now
Whether you’re fulfilling orders in house or you’re using a third party, volume fluctuations are one of your biggest challenges. Ramping up quickly requires people and processes to be at the ready. You might think you’re prepared, but what if sales are even hotter than hoped? What if customers wait till the last minute to order? (No, of course, that would never happen.)
The right fulfillment partner is always prepared for every eventuality. They’re consummate professionals. It’s their business to meet your customers’ demands. So, when the going gets tough, they simply get busier. Your customers get the same great service as always – accurate orders, delivered on time or even earlier. Packages that look like someone cared when they packed the items – because they did care. Wow! What a pleasant surprise.
Even shipping fulfillment services that can keep up with volume fluctuations may not be able to meet special holiday needs such as kitting or specialized shipping. And they’re not likely to bother with details such as evaluating your packaging options, even though you might get stuck with dim weighting if they don’t. They may not bother to choose the most cost-effective carrier for you, or pass along their own lower negotiated rates.
Here at USA Fulfillment, we always – always – do what’s best for you, not what is easiest for us. No matter how busy the season.
You can’t afford to disappoint your customers this holiday season. So call now, our elves are standing by. Let’s get busy boosting your shipping fulfillment services now, so we can spread the joy of customer love throughout the holidays and into the year beyond.
Contact Us Now To Find Out If We’re The Right Fit For You!
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