Customer Contact Services: Finding The Best Vendor Partner
Customer Contact Services
Anyone who has ordered products online knows that customer contact services can vary widely. Some are so annoying you just have to hang up in frustration. No product is worth that aggravation! Some are polite, but if you have questions or need product advice, you’ve called the wrong number. Some have “banker’s hours,” so you have to rearrange your day to place an order.
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Some customer contact services seem fine on the front end, but somehow your order gets lost and arrives late. Or it’s wrong. Or it’s broken. It’s not a happy experience, certainly not one that inspires you to order again from that company.
Does this describe your company’s customer contact services?
Ouch. You’re losing reputation and sales, and you may not have even realized it. That won’t do. You need – and your customers deserve – the best vendor partner. One that delivers high touch customer care at every step.
Naturally, that starts with the first contact. The best vendor partner understands they represent your company, and that customers think they are in fact talking to your people. So every call, email, or live chat session aims to make a lasting “first” impression. How? Contacts are:
- Handled by a US-based team of call center professionals, who are conveniently available 24/7.
- Personable, because customers prefer to buy from people they like.
- Knowledgeable and overtly helpful, because customers have questions and need advice. They want someone they can trust to help them make smart, valuable ordering decisions.
The best vendor partner is willing and able to tailor customer care services to match your fulfillment benchmarks and business goals.
And speaking of benchmarks . . .
The best partner exceeds your expectations, because that’s how they’re wired. Here at USA Fulfillment, we call it our High Touch Philosophy. That’s not our marketing slogan, it’s our business model. As an employee-owned company, we readily understand that the only way we can grow is to help our clients grow. That means your customers are our customers. We get it. It’s about passion. Pride.
Customer contact is really the whole fulfillment enchilada, not just your call center. As noted above, even the best front-end service can’t make up for inaccurate picking and packing, slow delivery, or other customer service failures. We get that, too. That’s why our high touch approach extends to every aspect of fulfillment, right down to the beautifully-prepared packages customers receive.
Need we say more? If so, let’s talk about how you could be working with the best customer contact partner. (We think that’s us, and we think you’ll agree.)
