What Customers Demand From eFulfillment Services in 2018
What Customers Demand From eFulfillment Services in 2018
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eFulfillment Services
Will 2018 be the year your eFulfillment services catch up to your customers’ expectations? We hear all the time now about how demanding customers have become. Above all, they want shopping to be all about them, online as well as in-store. They expect to have a comprehensively excellent experience, from first contact until their purchase is in hand.
And you know what? It’s all true. Therefore, if consistent excellence is what your customers demand, shouldn’t that should be what you demand, too? In fact, if quality is a hallmark of your brand, you should be out in front here – wowing customers by exceeding their expectations. Are your eFulfillment services delivering that now? Do you even know what they’re delivering? You can grade them here to find out.
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What do discerning customers demand?
- Call center people who care about customers and know their stuff, so they can provide prompt, personalized assistance with ordering and questions
- A package that arrives on time — or, even better, early!
- A package that looks so inviting, it’s as exciting to open as it is to see what’s inside
- A package that contains everything ordered, exactly as ordered – nothing missing, no mistakes
It takes a high touch to deliver wow
Sadly, few fulfillment houses are up to this level of service. Most don’t have the capacity or the will to function at peak performance 100% of the time. But you can find a fulfillment partner that not only rises to the challenge of high touch customer expectations, but also benefits your company in other ways. For example, USA Fulfillment delivers:
- Near-perfect order accuracy (99.92%)
- Value-added services that increase sales and customer loyalty
- Ongoing excellence that results in higher customer lifetime value
The thing is, customers can sense indifference in every detail. If your fulfillment partner drops the ball at any point along the way, your customer will take notice. Disappoint them, and they’ll be gone. Consequently, losing customers to crummy service is not just another cost of doing business, it can put you out of business.
Let your competitors worry about that!
By choosing high touch eFulfillment services, your company isn’t “giving in” to customer demands. You’re showing them you believe they deserve the best, and you’re delivering just that, with every touch.
Contact Us Now To See If We’re the Right Fit For You!
