If E-Commerce Fulfillment Was Easy You Wouldn’t Need A Professional

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E-Commerce Fulfillment

We recently spoke with a frustrated sales manager, who told us, “I want our customers to know we care, every step of the way. Right now, we don’t even know what they’re receiving.” We’ve heard that before, and you may felt the same way yourself. For brands whose reputation is built on superior quality products and customer care, e-commerce fulfillment can be a source of frustration and pain.

Outsourcing your e-commerce fulfillment makes perfect sense from a business standpoint, but how can you protect your customer relationships?

Assess Your Current E-Commerce Outsourcing Now

You need a professional – the right professional

It’s not easy to please e-commerce customers. It’s not like you can interact with them face-to-face, get to know them as people as well as customers. Yet you want to give them a personalized, memorable experience that makes them keep buying from you. Telling them you care won’t cut it. You have to show them.

You do that by choosing exceptional professionals to represent you with customers. People who can converse intelligently about your products and help customers make smart, and perhaps unexpected, purchasing decisions. People who start the conversation by answering the call — or email, or text, or chat inquiry — quickly. (Here at USA Fulfillment, we typically answer in 20 seconds or less.)

You do that by choosing exceptional professionals who understand that picking, packing, and shipping are opportunities to further impress customers, not just some job any machine can do. That the package your customer receives has to wow them, not merely arrive on time.

Without a professional, you could lose customers

No worries, if you partner with us. USA is 100% employee-owned, so we are personally invested in giving your customers only the best. After all, they’re our customers, too. Want to see for yourself what high touch e-commerce fulfillment looks like? Come visit. We’d love to show you around, and our people would love to meet your people.

We’re pretty sure it will be the beginning of a long and profitable relationship. Just like the relationship you want to build with your customers. Let’s get started!

Contact Us Now To Find Out If We’re The Right Fit For You!