E-Fulfillment Made Simple for 2019

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E-Fulfillment

Heading into the 2018 holiday season, industry experts predicted e-commerce sales would jump 15% over 2017, which was 13% ahead of the previous year. Did your e-commerce sales jump at least 15% this year? If not, it could be because you’re using the wrong e-fulfillment company. And if that’s the case, you can look forward to lackluster results in 2019 as well.

You know the saying: if you keep doing what you’ve been doing, nothing will change. The reality for retailers, though, is that if you aren’t giving customers a great experience, you’re disappointing them. You’ll see a change, alright – they’ll head on over to your competitors. Changing partners can transform your fulfillment, boosting sales, brand loyalty, and profitability.

Assess Your Current E-Fulfillment Company Now!

It’s surprisingly simple to do e-fulfillment right

E-commerce gets more complex every day. Customers want more multi-channel contact options, round-the-clock access, speedy response, helpful agents who are easy to converse with, and orders that arrive on time, in perfect order. That doesn’t sound simple!

What makes it simple is partnering with a fulfillment company that delivers consistently high touch service at every touch. A partner that can do it all, and do it all well – exceptionally, in fact.

At USA we treat your customers as if they are our customers, and we treat clients as the unique businesses you are. To us, high touch means individually-tailored, for example:

Intense product training that enables our reps to both assist and upsell shoppers
Specialized warehousing and inventory management for your products (we’re FDA registered)
Special-request activities such as assembly or gift wrapping
Private, 24/7 access to detailed performance data as well as regular reporting, based on your specified metrics

Oh, and we can process returns, too – although, frankly, our order accuracy is near-perfect so returns are rarely an issue here. That alone racks up significant savings for you and even more significant customer happiness. There’s no greater experience than receiving a perfect order that looks like a million bucks!

Our facilities and systems are fully modern and fully integrated, including shopping cart integration. Our security systems and protocols are stringent. High touch means we leave nothing to chance, because every detail of e-fulfillment reflects on us as well as your brand.

You, too, can have all this

E-fulfillment can do more for your company in 2019 than process orders and ship stuff. It can grow your brand in the eyes of customers, in turn growing revenue, loyalty, and your bottom line. If that sounds like a plan to you, take our free needs assessment, then contact us. Let’s get started.