Your company has worked diligently to create a brand that’s synonymous with the highest quality. It shows in your products, and it shows in the way you care for your customers. But not every company adheres to your standards. In fact, most do not. Unfortunately, that includes most efulfillment centers.
If you treat your ecommerce fulfillment as just another commodity service, your customers will notice. They may not feel neglected, exactly, but they won’t feel the love, either. If your only interactions are online, it’s essential to do everything you can to inject personality and personalization into each customer experience.
You have to treat customers just as you would face-to-face, if you had a brick-and-mortar store.
There’s more to that than emailing an order confirmation that says, “Hi {first name}, … ” That’s automation, not high touch. True high touch shows in:
Every customer contact creates an impression. Is your current partner making great impressions on your behalf? How do they compare to other efulfillment centers? Grade them with this quiz. Then give us a call. At USA Fulfillment, we know what it takes to provide consistently great efulfillment, because we’ve been doing just that for more than a quarter century.
We’d love to help you become great, too.
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