Exceptional Health and Beauty Fulfillment: 3 Point Checklist
Exceptional Health and Beauty Fulfillment: 3 Point Checklist
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Health and Beauty Fulfillment
E-commerce has exploded in the past decade, but 2020 has really shown what it takes to have a successful e-commerce business. The bar has been set for customer expectations, and it’s high. Businesses have had to be on the ball about making improvements that allow customers a better experience; enhanced customer service, better products, fast delivery.
It’s a time where the Internet rules all, and people are ordering online now more than ever. Customers expect high-quality every step of the way. Better keep ‘em happy.
It’s also a time where people are venturing out to the stores less and less. Even for more basic, personal needs. That means it’s important to cater to the needs of a variety of products and outfit your health and beauty fulfillment logistics so that you’re ready and able to handle anything and everything.
Do the extra work and customers will trust you to get them their much-awaited orders. No hiccups, no bumps in the road.
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Who should you partner with?
In order to cater to what your customers need (ahem, high quality services and products), you need a partner that embodies high-quality values. You need a partner that has the skills and experience to go above and beyond.
In order to ramp up your health and beauty fulfillment to something unforgettable, here’s a 3-point checklist. It’s not an exhaustive list, but if you’re unable to check all 3 boxes then you’ve got some work to do…or you picked the wrong fulfillment partner.
- Customer service that will blow you away. I mean, really. How many times do you still get stuck on cruddy customer service calls? So many businesses still haven’t figured it out. There are still long waits, still rude representatives, even reps that really don’t even know what they’re talking about. So, please, whatever you do, partner with a company that knows how to treat customers right. A company whose employees are so knowledgeable and professional that they know your products like the back of their hand and can even make personal recommendations for your customers. Choose a company that actually makes the interaction worthwhile and enjoyable. Because we don’t simply rely on phone calls these days; give customers options with online chats, email, and social media.
- A warehouse you never thought you needed. Health and beauty fulfillment requires a lot; it has requirements that maybe you haven’t heard about before. This includes the perfect warehouse with the perfect environment for your products. What’s the perfect warehouse? For vulnerable products like health and beauty items, you need a warehouse that’s FDA Food-Grade Certified…no exception. This ensures that each product has the environment it needs, whether it be a temperature-controlled room or special care. It also means that you’ll be housing your inventory in a location that complies with product safety and that values the welfare of its products.
- Careful and efficient delivery. Delivery will only run smoothly if your warehouse is as organized and efficient as it should be. That means inventory exactly where it needs to be so it can easily be located, picked, packed, and shipped out. Be sure you partner with a company that only hires employees who value and care for the products they’re handling every day; this ensures orders are packed carefully and will stay safe during shipping and delivery.
Are you ready to be exceptional? Give us a call, we’d love to chat with you about health and beauty.
