Not every fulfillment center partner earns an A from their clients. Or 5 stars. Not by a long shot. How you grade your current fulfillment partner depends on your criteria and your business goals. Whatever the details, it takes a lot more to deliver exceptional results than to do an OK job.
Any fulfillment center can earn a C. All they have to do is box up your stuff, stick a label on it, send it out the door, and hope for the best. Some customers will be happy, some won’t. It’s the nature of business, right? And maybe that’s OK with your customers and with your company. But what if OK doesn’t cut it? What if your brand stands for excellence, and your customers expect an excellent fulfillment experience?
Here are 9 questions you can ask yourself to assess how well your partnership is working. Do they:
It’s a lot to think about, isn’t it? A top-flight fulfillment company can deliver in every category noted above. In fact, they are devoted to exceptional performance, for one simple reason. Your success is their success. So with all that in mind, how would you grade your current fulfillment partner? C for “common”? Or A+ for “amazing – always”?
Instead of guessing, score your fulfillment center partner with this quick, free tool…
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