Fulfillment Center Performance Guide (Part 2) Pick and Pack

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Fulfillment Center

Welcome to Part 2 of our Fulfillment Center Performance Guide. In our first article, we talked about warehousing. It’s essential to store inventory where it is accessible but also safe and secure. Ultimately, though, your fulfillment center has to get those products out the door and into the hands of your customers – quickly and accurately.

In this article, we’ll examine the role of pick and pack.

Automation is good, but don’t overdo it

These days, it’s easy to assume that any robot can pick out items required for each order and pack them in a box. Certainly, we are seeing far more automation across every industry, and leading-edge fulfillment companies are no exception. We’re using automation to great benefit, but – and this is critical – if your brand is built on quality and attention to detail, you can’t afford to rely on automation alone.

It takes human eyes and human hands to make certain everything is perfect. Exactly what your customer expects, and then some. Orders that aren’t just boxed and bagged but presented beautifully.

Here at USA Fulfillment, our pick and pack order accuracy is 99.92%. We provide ongoing services, but we also offer customized kitting for special events or promotions, gift wrapping, and so on. We do what you need, every step of the way, and we’re always on the lookout for ways to improve your fulfillment process. That’s what our high touch philosophy is all about. We’re here to serve you, and in order to do that, we have to impress your customers.

They want two things: exactly what they ordered, fast. To ensure that, our pick areas and pack stations are all integrated with our order management and warehouse management software. Our manifest and conveyor systems are linked to provide an extra layer of quality control during pick and pack. And, because we specialize in serving dietary supplements and health and beauty companies, we can track products and orders by lot or batch numbers, expiration date or serial number.

The bottom line? Pick and pack that wows

But it takes even more to generate the superior fulfillment performance you and your customers expect. In Part 3 of our Guide, we’ll take a closer look at shipping – the final step in delivering customer experiences that wow. Of course, you don’t have to wait. Contact us right now, to learn how partnering with USA can transform your fulfillment.