Fulfillment Center Performance Guide (Part 4) E-Commerce

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Fulfillment Center

Is your e-commerce business giving customers such an amazing experience they wouldn’t even consider shopping the competition? Everyone loves to buy online these days, but the process is inherently faceless. Your fulfillment center can personalize your brand and show customers you care about them as individuals, too. If you do it right – the high touch way.

In Part 4 of our Fulfillment Center Performance Guide, we delve into exactly how fulfillment can impress customers so they remain steadfast in their loyalty and buy more along the way.

Assess Your Current Fulfillment Center Now!

High touch with every touch

Your contact center sets the tone with customers. Right away, you have a make-or-break opportunity to create a lasting relationship with that person. That requires more than mindlessly typing up orders. Here at USA Fulfillment, our high touch customer care reps provide friendly conversation and proactively helpful product recommendations that boost sales as well as customer satisfaction. That adds up to greater long term loyalty and lifetime value.

Our customer care reps get it right, too. We know how irritating it is when you receive a package that’s wrong. Thanks to state-of-the-art technology and our high touch attention to detail, we can boast a near-perfect order accuracy record of 99.92%. Your customers will love that, and think how much you’ll save on returns!

Know what your customers will love even more? The way their order looks. Not a bunch of items plopped into a box with some plastic peanuts or wadded up paper, but a beautifully branded package packed with obvious care. Wow, indeed. Receiving a perfect order is a perfect ending to a buying experience that started with a great conversation.

Except that it’s not the end, it’s the beginning of a long and beautiful relationship. Fulfillment center performance like that can be yours if you choose the right partner.

High touch e-commerce fulfillment is all about you, not us

So what is it that you need? What are you not getting now that you’d dearly love to have? One way to answer both questions is to take our free needs assessment quiz. Frankly, it can be a real eye-opener. Then give us a call. We’d love nothing more than to turn our high touch attention to enhancing your customers’ experience.

In our next blog, we’ll close out our Fulfillment Center Performance Guide by going back to the beginning, with a look at your call center.