Fulfillment Center Performance Guide (Part 5) Call Center

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Fulfillment Center

Fulfillment starts with your call center. So far in the articles that make up our Fulfillment Center Performance Guide, we’ve talked about how warehousing, pick and pack, and shipping impact customer experience. And we’ve talked about these tasks affect e-commerce, in particular. Now, in this final installment, it’s time to examine your first impression.

You have to get it right, right from the start, if you expect your fulfillment to perform exceptionally. As we’ve noted throughout this Guide, partnering with an exceptional fulfillment company can relieve the burden of internal management, vastly improve your customers’ purchasing experience, and bring your company significant bottom line benefits.

Yep, your call center can increase sales and lifetime customer value.

Assess Your Current Fulfillment Center Now!

Not just any call center will do

Anyone can field calls and key in orders. But if your brand exemplifies product quality and building strong customer relationships, your contact center has to embody those essential elements as well. Here at USA Fulfillment, we call that high touch. It’s a business model that enables us to consistently give you:

• Friendly, US-based customer care professionals, available 24/7
• Product knowledge that makes our reps adept at upselling and cross-selling
• Near-perfect order accuracy (99.92%, to be exact) that drops returns to near-zero
• Speed of answer that’s far faster than industry average
• Abandoned call rate that’s far lower than industry average
• Fully integrated systems that speed orders on their way to customers
• PCI Level 1 certification and compliance

USA can do it all

Your call center may be the start, but it’s only the beginning when it comes to fulfillment. One of the key factors to look for in a fulfillment company is one-stop capability. Here at USA, all our operations are co-located. It saves time, streamlines communication, and reminds us that we’re all on the same team. In fact, that’s literally true because USA Fulfillment is employee-owned.

You can team up with us to give your customers exceptional call center experiences, or we can handle the whole enchilada on your behalf, topping off your customer’s buying experience with a package that turns unboxing into an experience in itself.

It all depends on what you need. We’ve developed a needs assessment tool you can use to grade your current fulfillment center performance and identify new opportunities to excel with customers. We suggest you download it now – it’s our free gift to you. Then, let’s talk. We can come to you, but we’d love to have you visit our facility. Once you meet us, you’ll understand why USA stands for exceptional fulfillment center performance.

Contact Us Now To Find Out If We’re The Right Fit For You!