Fulfillment Center Success: Fact #3: It’s All About People

The third fact about fulfillment center success is that you need to work with the right people. That’s what matters.

 

Fulfillment Center

It’s a fact: a fulfillment center is only as good as its people.

You can’t simply “sign up” with some fulfillment company and expect quality results. You’re going to need custom-tailored customer care services, because your company has unique needs and challenges. You’re going to need a company that can do it all, so you don’t have to. But you must be confident that partner can deliver an A+ performance, every time. It all comes down to people.

Our people want to meet your people

At USA Fulfillment, the first thing we do with prospective clients is sit down for a face-to-face consultation – preferably at your place of business. That way, we can see your operation and meet your key folks. And you can meet us. We hope to build a long-term relationship with you, and putting names to faces is a great way to start.

After all, we all prefer to do business with people we know and like, right?

 

That goes for your customers, too

So when we say fulfillment center success is all about people, we’re also referring to the customer care representatives who speak with your customers every day. If they are beyond great at their job and your customers can easily converse with them, that speaks volumes about your brand. It’s obvious to every customer that you want to give them a speedy, friendly, helpful ordering experience.

 

Even in the warehouse, fulfillment has to be high touch

There are people at your fulfillment center who “speak” to your customers with actions rather than words. These are the team members who manage the warehouse and care for your products. The people who pick and pack each customer’s order, making sure it’s just right and looks perfect. That sends a message of professionalism and caring to your customer.

 

At USA Fulfillment, our people get it

We like to think that’s because we practice our high touch business philosophy every day. But it’s also because USA is 100% employee-owned. Every one of our people knows that treating your customers with exceptional care assures a “wow” experience. The kind that boosts your brand’s customer loyalty and your company’s sales. Delivering that success to you builds assures our company’s success. For more information about choosing the right 3PL partner, download our free ebook!

Isn’t it time your people met our people?