What would you say – right now – if someone asked you to grade your fulfillment warehouse? Uh, well, hmmmm. That’s what we thought. Whether your fulfillment process is an internal operation or you have outsourced to a third party logistics vendor, taking time to grade them forces you to honestly evaluate their performance.
The real question is not how you would grade your fulfillment warehouse but how your customers would grade them. After all, if they aren’t earning high marks with your customers, they can’t possibly be doing an A+ job for your company.
Take our quiz. It’s a needs assessment tool we developed here at USA Fulfillment, and we’re always happy to share it with businesses on the hunt for higher quality customer service. It will help you grade your current efforts but also uncover some metrics or expectations or opportunities you hadn’t considered.
The only way to achieve A+ with customers is to choose a fulfillment partner that can do it all, do it near-perfectly, and do it beautifully. If that sounds a little “out there,” consider the situation from your customers’ standpoint. They have had it with lousy, inconsistent service and packages that arrive wrong in some way. Disappointing experiences announce to customers that your brand doesn’t stand for the highest quality after all. That could have deadly consequences.
So the best fulfillment warehouse is one has a high touch attitude and dedication to detail, along with a comprehensive list of warehousing, inventory management, pick and pack, and shipping services. That’s a lot to ask, we know, but it can all be yours if you ask the right questions and choose the right partner.
We didn’t earn that distinction by accident, and we don’t ever take it for granted. For more than three decades, our business has been built on the philosophy that high touch – giving every customer our very best, every time – is the bottom line. Not an option.
We treat your customers as if they were our customers, because we know they are. It’s as simple as that . . . and yet delivering consistently high touch is not simple. It takes diligence and a commitment to continuous improvement. When you partner with us, that’s what you get – a partner that will work with you hand in hand to assess and refine every detail of your back-end fulfillment process. The package that arrives at your customer’s front door will arrive quickly, be exactly as ordered, and be a joy to behold and open.
That’s how you earn the highest grade with customers. Let’s get started. Grade A+ is just a phone call away.
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