Are you getting what you expected when you decided to outsource to a 3rd party warehouse partner? Yes, you got rid of the day-to-day headaches and the ongoing facilities management and personnel expense. And that’s all good. But eliminating negatives and gaining positives are two different things.
So, here’s another question: are you getting everything you could be getting from your fulfillment company? Maybe your expectations weren’t high enough. Or you didn’t realize all the benefits 3rd party warehousing could deliver. Too many companies settle for “satisfactory” when they should not. So how do you even know what you’re getting?
Most companies establish goals for their fulfillment program and then identify metrics they can use over time to evaluate progress. Often, though, those metrics don’t tell the whole story. To help you take a deeper look inside your fulfillment performance, we’ve used our 35+ years’ experience to create this needs assessment quiz. You can grade the performance of your current 3rd party partner and also see where you might be missing out on broader benefits. The results might surprise you.
Maybe you partnered up with the wrong third party.
Warehousing, pick and pack, and shipping operations aren’t merely “logistics” that move things from one location to another. Every detail affects your customer’s buying experience. Top-grade performance requires perfect speedy delivery or a perfectly accurate order in a package that reflects beautifully on your company. That’s a lot more than satisfactory.
If you’re in the dietary supplements or health and beauty business, you can’t afford less-than-stellar warehousing and related services. You have to comply with stringent product safety requirements and protect the integrity of your products in order to protect customers. And no matter what you sell, if your brand is synonymous with first-class quality, then your fulfillment program must reinforce that with every order.
The right fulfillment partner is the one that can consistently and reliably meet all your expectations. Not only everyday requirements, but predictable and unforeseen volume fluctuations. Special requests such as kitting a big run of swag bags for an upcoming event, or assembling special promotion packs. All without missing a beat – or making mistakes.
At USA Fulfillment, that’s what we do. We call it high touch. We never waver from it, which is why we always get top grades from our clients and their customers. Want to know more? Let’s talk soon.
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