Grading Order Fulfillment Companies For Health & Beauty

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Fulfillment Companies

If you’re in the health and beauty business, you know all too well what “tough competition” is all about. And customers are your toughest critics. If order fulfillment companies cannot earn an A+ on your behalf, your brand will be getting an F. You can’t go to the head of the class that way.

So how would your customers grade your current fulfillment efforts? How would you grade your order fulfillment partner? (Or yourself, if you’re still struggling to handle fulfillment in-house?)

Just because nothing is going drastically wrong doesn’t mean your fulfillment process can’t be better. Remember that today’s customer expects an excellent ordering and package delivery experience, not something that is barely adequate. Especially when they’re buying health and beauty products. How can your products improve their lives if your customer services indicates you don’t care?

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What does it take to earn A+?

More than most fulfillment companies can provide. Or want to, because we’re talking about end to end wow.

On the customer contact side, you need professional agents who respond quickly, have a friendly demeanor, and know their stuff. Here at USA Fulfillment, we have a miniscule abandoned call rate (just 1.3%) because we answer in 20 seconds or less, on average. Less attentive fulfillment companies lose sales by letting customers languish. And thanks to extensive training, our people can upsell and cross sell. Customers love that extra help! And our clients love that extra revenue.

Of course, you can’t wow them if you get their order wrong, in any way. We don’t. In fact, our fulfillment team is near-perfect at 99.92% accuracy.

And on the purely practical side, we can assure the strictest oversight when it comes to inventory safety and security. Most companies only have to worry about shrinkage, but health and beauty products require specialized storage and handling that protects efficacy and freshness.

At USA Fulfillment, we know all about that. In fact, serving the H&B industry is one of our specialties. So we leave nothing to chance. We are FDA Good Grade certified, our inventory management/ordering systems can track by lot number, expiration date, etc., and we have top-of-the-line, redundant security protocols throughout.

What puts the + in A+?

Our high touch approach to customer care extends all the way to each customer’s front door. We believe every beauty product should arrive in a beautiful package. (Actually, we believe every order should be beautiful.) So we not only pack with care, we pack each order with presentation in mind. Talk about a wow unboxing experience! We’ve had clients tell us their customers are posting photos of their packages.

Ready to go to the head of the class?

Give us a call. Our USA team is here to help. Partner with us, and you can earn the A+ other fulfillment companies can’t deliver. Plus, you’ll get our ongoing commitment to help make your brand’s reputation even more beautiful and your company’s bottom line even healthier. Wow!

Contact Us Now To Find Out If We’re The Right Fit For You!