Here’s A Score Card To Grade Third Party Fulfillment Companies

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Third Party Fulfillment

How do you know what you’re really getting from third party fulfillment? Sure, you have a service agreement with your fulfillment company, and a list of key performance indicators you use to track progress day to day. But are you using the right metrics? Are they inclusive enough? Are they based on generic industry averages, or your company’s own unique needs?

If you’re getting less-than-stellar service, or not getting everything humanly possible to impress your customers, that’s a problem. Because failure to impress leads to disappointment, and that leads to customer abandonment and brand damage.

Assess Your Current Third Party Fulfillment Company Now!

Business success depends on top-grade fulfillment

Hmmmm. Maybe you should look deeper into your third party partnership situation. We can help – and make the process easier, too – because we have created this handy score card you can use. It’s free, so go ahead and download it now.

What should you be getting from a top-grade partner?

• Superior functional performance.

  If your customers deserve nothing better than average service, then industry average metrics are fine. But discerning customers who purchase quality products expect more. And so should you. Here at USA Fulfillment, we hold ourselves to the highest possible standards, so our clients can be confident their customers are getting speedy response, attentive and friendly assistance, virtually perfect order accuracy, and packages that are delivered quickly and presented beautifully.

• The extra mile.

  “Above and beyond” is hard to measure, but easy to score! For example, here at USA, we are all about continuous improvement, actively looking for ways to help clients save money, upgrade service, and generate more revenue.

• Comprehensive, not piecemeal.

  Third party fulfillment operations that are spread over multiple locations simply beg for communication breakdowns and inventory movement delays. With all aspects of fulfillment located in a single, comprehensive facility (and connected with fully integrated technology), operations are more efficient and more accurate.

• Ultimate security.

  Companies worry about inventory security, and everyone worries about data security. Your fulfillment partner should have stringent protocols in place to protect you and your company, products, and customers in every way. At USA, we use monitored 24/7 video surveillance and keycard access. We are PCA Level 1 compliant, and USDA Food Grade certified. That last part is very unusual, but we specialize in serving companies in the health and beauty and dietary supplements industries, where “compliance” takes on a whole new meaning.

• Scalability and grow-ability.

  Third party fulfillment must be able to meet day-to-day fluctuations in volume without missing a beat. But you need a partner for the long term, one that is able to grow along with you.

Score the partner you deserve

Superior performance, the extra mile, comprehensive services and facilities, full-on security, and growth-oriented. Where can you score all that? USA Fulfillment. So if you want it all, give us a call.

Contact Us Now To Find Out If We’re The Right Fit For You!