Hot US Fulfillment Company Trends – 2019

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US Fulfillment Company

If your health or beauty products business doesn’t operate on the cutting edge when it comes to customer care, your customers just might cut you out of their picture. You need a US fulfillment company that knows the hottest trends in customer experience and knows how to put those trends to work on your behalf.

For customers, speed and accuracy are paramount

They love your products, so once they’ve placed their order, of course they want their package ASAP. And it had better be exactly right. But even before that, many customers look to your contact center reps for more than simply answering questions. They want helpful advice to make the best purchasing decisions.

Reps who are more than order-takers – deeply knowledgeable about your products and trained to up-sell and cross-sell — can boost customer trust with their friendly demeanor and strengthen customer experience by serving as personal advisors.

The hot trend here? Successful fulfillment in 2019 is all about them the customer. And why not? What could be more personal than health or beauty products? A US fulfillment company speaks their language.

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For companies, cost matters

Controlling costs is hardly a new trend. However, if you focus so much on reducing costs that quality suffers, returns and customer irritation will soar, and the cost of those will easily erase any “savings.” On the other hand, getting it right every time thrills even the most jaded customer. You can say goodbye to customer churn and costly returns, and say hello to long-term loyalty and increased spending.

The hot trend here? If you don’t take a holistic, customer-centric approach to fulfillment, you won’t remain competitive in 2019. A US fulfillment company that understands your customers are their customers will never let you down.

USA is US fulfillment, born and bred

In the H&B industry, what you really need is a fulfillment company that understands your industry’s special challenges and needs when it comes to product protection and legal compliance. A company that has all the elements in place – along with the experience and the attitude – to address your special needs without flinching, or dropping the ball.

We call that high touch. That’s not a slogan, it’s who we are. And, frankly, we think it’s pretty hot. Want to know more? Let’s talk.