Outsource Fulfillment: Knowing When to Outsource (Part 2)

Outsource Fulfillment Best Practices

This is Part 2 of a two-part series on Outsource Fulfillment.

You can read Part 1 here.

Let your customer be your guide. That’s great advice, no matter what business you’re in. When it comes to outsource fulfillment, customers should absolutely be your #1 consideration. In our previous blog, we talked about some of the fulfillment challenges companies face. You know it’s time to outsource when . . . . You can fill in the blank, we’re sure, based on your own experience.

But as we pointed out in that previous article, knowing when to outsource fulfillment is just the beginning. You have to choose the right partner, if you want to achieve the best outcome.

Why let your customer be your guide?

Let’s be honest here. The future of your business is in the hands of your customers. The happier they are, the happier you will be. So while it’s important to consider the bottom line aspects of choosing the right outsource fulfillment partner, the most important consideration is your customers.

Brick and mortar retailers today are obsessed with customer experience. You should be, too, even if your business operates entirely online. The quality of care and personal attention customers receive as they order — and the package they receive at their doorstep — shape their experience with your brand. Perhaps more indelibly than you realize.

No matter how great your products are, if you disappoint customers with lackluster, slow, or outright frustrating ordering, they will avoid you next time. And if don’t impress them with fast, accurate delivery – in a beautifully branded package – your brand will become nondescript and meaningless to them. No more important than you’ve made them feel as a customer.

So give them spectacular instead

Here at USA Fulfillment, we deliver spectacular results because we know your customers are our customers. If we don’t wow them with every detail, we can’t make you happy. Providing a consistently high touch experience for them (and for you) allows us to develop long-term relationships. When we work together hand-in-hand to continuously improve your fulfillment, everyone benefits.

In the words of one of our clients, “USA Fulfillment has not only been able to keep up with our demand, but has become a vital part of our success. On one occasion, they flew down an employee to meet me in Charleston to hand deliver this shipment. This was by far the best customer service I had ever seen. They truly are a partner in our business.”

So when should you outsource? When you want the right fulfillment partner. When you want to say goodbye to all the trauma and drama, and turn customers into brand advocates, by giving them a fulfillment experience that is indeed spectacular from end to end.

Sold already? Contact USA right now, so you don’t wait another minute to start getting the exceptional fulfillment your customers deserve. Have more questions? Let’s talk one-on-one about how USA can create a unique outsource fulfillment program tailored specifically to your company’s needs.