Outsource Fulfillment: Where to Look For a Partner

Here’s a quick read on where to look for an Outsource Fulfillment Partner

 

Outsource Fulfillment Best Practices

 

 

 

You’re thinking about switching to outsource fulfillment. It’s a good idea, because fulfillment is a requirement, but it’s not your primary business. If you’re like many companies, in-house fulfillment is an ongoing headache and frustration featuring costly mistakes and customer complaints. You can’t wait to jettison all that. But where can you find an outsource fulfillment partner?

 

You could look online for an outsource fulfillment partner…

There’s no shortage of fulfillment companies out there. They would love to add your company to their customer list. You can sign up right now. But be aware that fulfillment companies are not all alike. Not by any means. They vary by the services they offer as well as the quality of those services. Caveat emptor.

 

You could look for referrals

Talk to colleagues or peers in your industry or other industries. Is there a company you particularly want to emulate that offers legendary customer service and overall experience? Who’s handling their outsource fulfillment?

 

Look right here in the good, old USA

Offshoring call center and customer service operations was hot for a while – a very short while for companies whose customers demand excellence. Saving money turned out to be no advantage when compared with the customer backlash.

 

If your brand represents the best, your customers deserve the best possible care. They want a friendly, US-based person they can chat with. Someone they trust to steer them in the right direction when ordering – make suggestions, even, about which products (or additional products) to choose. At USA Fulfillment, our customer contact center is always open. Customers can converse by phone, email, or live chat – and our answer speed is impressive.

 

In fact, our entire operation – call center through shipping – is housed in one mid-Atlantic location. That improves communication to ensure order accuracy. And it speeds the fulfillment process.

 

Ask your customers

Yes, you read that right. If you’re looking for an outsource fulfillment partner, who better to ask than those on the receiving end? Your customers are already telling you everything you need to know. They tell you in reviews, and when they share their experiences shopping with your company in text and photos. They tell you in sales statistics. Once they’ve purchased from you, do they buy again? Are they buying more often? Is their per-sale spend increasing?

 

Or are you seeing a disquieting volume of returns, complaints and other customer service problems?

 

The data is there. Are you listening? It won’t whisper in your ear the name of an outsource fulfillment company, but it will surely tell you what kind of company to look for – the one determined to impress you by impressing your customers. In our next blog, we’ll talk more about how to choose the right partner.

 

Here is an example of one of the most outstanding Fulfillment Companies.