Part Two: Common Mistakes Your Pick and Pack Fulfillment Operation Needs To Avoid

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Pick and Pack Fulfillment

There’s a lot of criteria you need to consider when it comes to choosing an outsourcing partner for your pick and pack fulfillment operation. Why? Because you’re a complex business with lots of moving parts. And, you’re seeking high quality, the top fulfillment partners. Thus, it’s important they’ve checked all the boxes for your specific needs and unique goals. Read Part One of this post to learn even more. Unfortunately, it’s much too easy (and common) to fall into the hands of a vendor who promised you more than they can actually deliver.

So when you’re starting the outsourcing process, be aware of these common flaws and mistakes you’ll learn about here in Part Two.

Avoid jumping right in

Before you go on the hunt for a new pick and pack fulfillment company, take stock of what kind of work your business specifically needs. Maybe you need more manpower to improve your customer services, or maybe you need an entirely new warehouse.

Grading your pick and pack fulfillment services on a consistent basis will help you stay on top of your business. It allows you to address areas that are lacking and it allows you to continue emphasizing successful business tactics and practices.

The more up-to-date you can keep your services, the more relevant you’ll be with customers. Things change rapidly in the technological world, and fulfillment logistics can always use a bit of a revamp.

When you allow your customers to see that improvement is always on your mind, they’ll see your dedication and effort. They’ll see that you’re about more than just making money. Maintaining an authentic brand is a valuable and rare commodity, and customers will see right through you if you’re simply putting on a show. Nowadays, transparency is everything.

So before jumping right in, get to know your business needs better so that you can pick the perfect partner. One that can give you everything you’re looking for. That way, you can pick and choose the exact services you need to support your fulfillment operation.

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Avoid vendors – you need a partner

Most times, fulfillment vendors are one-and-done, low-quality options. They’re not interested in your success or growth as a business and they most definitely aren’t interested in your customers’ long-term satisfaction. That’s an issue.

You can’t afford to hire someone on that isn’t an expert in the pick and pack fulfillment field. There’ll be too many unnecessary mistakes, too much disorganization and inefficiency, and unhappy customers. You really can’t afford that. So, instead, do your research and choose wisely. Pick a long-term partner that knows the meaning of high-quality. Pick a professional partner that’s an expert in customer care.

Consider your current warehouse and pick and pack fulfillment. Is your warehouse outfitted to house products like supplements or health and beauty items? Is it secured with professional personnel and a system that ensures each and every product is exactly where it needs to be at all times? Are your employees experienced enough to handle inventory with the utmost care? Can you trust the hands that are the last to touch your inventory before it gets shipped to your customers?

And consider your shipping and delivery. Are packages arriving on time and beautifully boxed? Are the items inside in accurate and in perfect condition? Can you get packages delivered even before the scheduled date?

It’s likely your fulfillment logistics have got some improving to do, so take our advice and steer clear of vendors. They won’t take care of you like a partner will.

Interested in learning more? Give us a call, we’d love to chat!