Pick And Pack Services For E-Commerce

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Pick and Pack Services

At USA Fulfillment, we’re proud of our reputation for exceptional, high-touch service. Are you proud of the way your pick and pack services reflect on your company? With an e-commerce business, you can’t meet customers face to face, so you have to rely on other ways to show you care. Great products go a long way. But if it’s a pain to purchase them, you’re encouraging customers to look elsewhere.

Pick and pack services send a distinct message

Anyone who has just placed an order is immediately anxious to receive it. We are all notoriously impatient, now, so even a few days can seem like an eternity. Where is my package? If your pick and pack and shipping operations don’t flow smoothly and quickly to get orders on their way, you’re letting your customers down.

But operations also have to assure accuracy. Receiving a package with the wrong stuff, or something that’s damaged, is a big letdown. All that built-up anticipation deflated in an instant. Your customer is worse off than ever, because now they have to start over. And they have to deal with dreaded returns. It will cost them time and frustration, but returns cost your company dearly in lost reputation as well as dollars.

And then there’s the package itself. This is where most fulfillment companies fail to fulfill your customer’s dream of purchasing perfection. Because even if they get their order on time and the contents are correct, what does it look like? A bunch of stuff, stuffed into a box? Serviceable, instead of remarkable? Where’s the love, the pride? The package your customer receives should be the icing on the cake, the finishing touch that reminds them just why they love to buy from you.

So what message are you sending? Be honest, now. This easy-to-take quiz will help you grade your efforts.

Assess Your Current Pick And Pack Services Now!

At USA, fulfillment is all we do

We not only do it beautifully, we do it all – the back end services and front end customer contact as well. Even before your pick and pack services kick in, our elite team of customer care professionals could be wowing your customers. Engaging them in high touch conversations to help them select the right products and consider additional options. Friendly, knowledgeable agents with sales skills boost ongoing revenue as well as customer satisfaction.

Instead of a painful purchasing experience, you could be giving customers an extraordinary experience from end to end. And that’s something to be proud of. We’re here to help, so whenever you’re ready, just let us know.