Partner With Pick and Pack  Pros For a Better Unboxing Experience

Pick and Pack Isn’t always as simple as it sounds…

 

For some companies, the products they make and the customers that buy them are more sophisticated than average. Is that you? If so, you know your customers have high expectations — they demand the best. You demand the best from your company, too. Is your current pick and pack fulfillment process sophisticated enough to meet this exceptional demand?

 

Take this quiz and find out. Then consider what it takes to achieve the sophistication you require.

 

The truth is, you can outfit any fulfillment company with the most sophisticated technology and machinery available, but you would never call those systems “pros.” Professional is a word we reserve for humans. Only real people have the ability to interact with customers in a discerning, personalized manner. And that’s exactly what sophisticated customers want.

 

Sometimes it’s the products themselves that dictate a higher level of sophistication. If you’re in the health or beauty business, or you sell dietary supplements or packaged foods, your inventory requires extra safety and security measures. You have to meet legal compliance requirements. And you have to protect the efficacy of your products, along with guarding against shrinkage. Few fulfillment houses have facilities that are this sophisticated.

 

Sophistication calls for high touch, end to end.

What is a high touch pick and pack fulfillment center? It’s a customer care philosophy that permeates every aspect of your ordering, pick and pack and delivery process. Sophisticated fulfillment companies definitely use the latest equipment and systems to manage inventory orders, because that helps ensure efficiency and accuracy. But they see automation as a tool, not a goal. It’s their well-trained, dedicated team of people who deliver the high touch attention to detail.

 

You can actually measure that. 

High touch pick and pack fulfillment starts before the order ever gets to your warehouse. From first contact through delivery, you should expect:

• Faster-than-average answer rates that lead to fewer abandoned calls.
• US-based customer care agents who treat each person as if they are your most important customer – because at that moment, they are. The pros are personable and know your products, so they can sell rather than merely taking orders.
• Near-perfect order accuracy that reduces costly returns and customer disappointment.
• Faster-than-expected package delivery, and an “unboxing” experience that wows customers every time.

 

Each of these details contributes to increased sales and customer loyalty and a stronger bottom line. That’s a pretty sophisticated business plan. If your current fulfillment team isn’t quite up to the job, USA Fulfillment can help. Let’s talk.

 

Utilizing fulfillment services will benefit your company immediately. See how Third Party Logistics, 3PL, can streamline the process.