Product Fulfillment Service E-Commerce Best Practices

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Product Fulfillment Service

Fulfillment is the way e-commerce companies get products into the hands of their customers. But it has to deliver more than the right stuff to the right person. Today’s customers expect to have a comprehensively excellent experience with your company. Your great products may be what first enticed them, but if your product fulfillment service is lacking, your customer’s experience gets an F.

Wouldn’t you rather earn an A+?

For companies that care about their customers (and their brand), merely “decent” fulfillment services won’t cut it. Instituting best practices isn’t just recommended, it is critical if you hope to provide the kind of exceptional experience that strengthens customer loyalty and increases sales. To achieve product fulfillment service that wows customers from first contact to package delivery, you need:

Accurate orders

Few things irritate customers more than receiving a package that’s wrong. Grrrr. Now they have to mess around with returns. You can make that process easy, but the fact remains – they didn’t get exactly what they wanted. Here at USA Fulfillment, we wow your customers with 99.92% order accuracy, which will wow you by virtually eliminating returns.

Impressive presentation

Anyone can toss stuff into a box and stick a label on it. But do you really want to send customers a package that screams, “Who cares?” USA’s fulfillment team assembles every package with the same high touch care we would use for our Grandma, because we do care. Orders are not only right, they are a joy to receive and open.

Fast delivery

Slooooow delivery times are right up there with incorrect orders as far as customers are concerned. Frustrating. A major anticipation-killer. USA ensures your customers receive their just-right, beautiful package on time or even sooner than expected.

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Best practices deliver back-end benefits, too

Crucial as it is to wow your customers, you need a fulfillment program that also delivers exactly what your company wants and needs. For example, USA offers:

Specialized packing and shipping services such as assembly or kitting.
Real-time visibility and tracking, plus detailed, customized reporting. All the data you need, when you need it, to make smart product development, marketing, and other management decisions.
Proactive recommendations to save you time and money, such as evaluating packaging options to help avoid dim weighting.
Flexibility to use your preferred carrier account, if that’s the best option.

The best way to assure you’re always benefiting from best practices is to choose the right fulfillment company. One that delivers custom-tailored solutions designed to enhance your brand and your bottom line. That’s what you get when you partner with USA Fulfillment. Want to know more? Give us a call.