Secret To Better E-Fulfillment

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E-Fulfillment

You know your e-fulfillment program isn’t as good as it should be. You had hoped offloading it onto a third-party provider would solve your problems, with fewer costly mistakes and happier customers. But something is missing. Is there some secret to better e-fulfillment? And, if so, where can you find it? How do you even know what constitutes “better?”

First, let’s just note that if you’re already outsourcing e-fulfillment and you’re not getting exceptional results, you need to replace your vendor. If you want exceptional results, there’s no secret to the solution. You need a partner that is fully committed to helping your business grow, not just a vendor can take names and ship stuff.

1. Start by taking this needs assessment

You know how it is – you can’t improve until you know where you stand right now. Get specific, and be honest. Consider your company’s needs in terms of reporting and data gathering, so you can make better-informed, real-time business decisions. But focus on your customers’ universal need for speed, accuracy, and friendly, personalized assistance.

2. Read our free e-book to find out what is possible

A true partner can provide comprehensive services, so they have you covered no matter what you need. But it’s how – and how well – they deliver those services that takes results to exceptional:

• US-based, round-the-clock, multi-channel contact center
• Full-service customer care that includes deep product knowledge and ability to advise customers as well as answer questions
• Near-perfect order accuracy
• Ability to meet demanding volume fluctuations without dips in service
• Delivery on time or even earlier than expected

We’re guessing all that is a lot better than what you and your customers are getting now. In fact, you may be shocked to learn an e-fulfillment partner can do all that. We know you’ll be excited – even more so because the e-book explains how to find the right partner for your company.

Assess Your Current E-Fulfillment Program Now

3. Now make a wish list

It is essential to get day-to-day fulfillment consistently, exactly right. But you probably have unusual needs from time to time. Or unusually stringent compliance requirements due to the nature of your products. For example, you may want:

• Customized pick and pack for kitting or assembly projects
• Gift wrapping
• Customized inventory management and warehousing for food, dietary supplements, or health and beauty products
• Tracking by lot number, expiration date, and/or serial number

A true partner can deliver everything you need, tailored just for you. Unfortunately, it’s no secret that most fulfillment companies aren’t up to that challenge.

So what’s our secret here at USA Fulfillment?

It’s the fact that we love to share our “secret” of high touch e-fulfillment with clients, because our #1 goal is to give every customer an experience that’s not just better, but extraordinary. Including your customers. Call now to schedule a meeting or, better yet, schedule a visit to our facility so you can see in person how we work our high touch magic.

Contact Us Now To Find Out If We’re the Right Fit For You!