The 2020 Guide To Successful Supplement Fulfillment

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Supplement Fulfillment

It’s 2020, and we know what customers want. They order with purpose and expect a lot, and sometimes fulfillment companies just can’t live up to such high standards.

That’s why we’ve created this short and sweet 2020 guide to successful supplement fulfillment, with only the most important and necessary tips. Because, these days, who’s got time for anything else?

It’s time to make customer service less cringy

In other words, make it an experience. Make it something your customers actually don’t mind participating in. Read: no sighs and eye rolls when waiting for the dial tone and an automated voice that isn’t getting you any further than you were 15 minutes ago. That’s definitely a thing of the past.

Instead, be available for your customers 24/7 on a variety of different platforms. That way, they can decide whether an email, a live chat, or a tweet on social media is easiest for them. It’s important to be there for them whenever and however they want; but first, you’ve got to give them the options.

But that’s only the beginning. The next big step is to ensure you employ the right people on your customer service team. Again, antiquated phone services with unhelpful reps that take hours out of your day are simply a thing of the past. Businesses can no longer maintain a loyal customer base if their team is weak.

Thus, it’s essential to include customer service reps that are professional (they know how to problem-solve and interact with difficult customers in a sophisticated manner), knowledgeable (they answer questions efficiently and effectively and know your products like the back of their hand, enabling them to make personalized recommendations for customers on the line), and friendly (they are amicable with every customer – no matter what the situation – and customers enjoy speaking with them).

If anything, never forget that a thriving customer service operation is vital to your supplement fulfillment success!

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You’ve got to get your warehouse in shape

Because this is where you could really make or break your business. Supplements are special inventory; they’re not only a very personal purchase by your customers but they require the most perfect and special conditions to thrive.

But if your warehouse doesn’t have the ability to tailor to inventory other than basic products and packages, it’s time to move on. When choosing an outsourcing partner for supplement fulfillment, make sure you require a warehouse with these qualities:

You’ll need adequate warehouse space that can manage perishable and fragile inventory that requires temperature-controlled storage. Even more, you’ll definitely need a warehouse that’s FDA Food-Grade certified, to ensure the supplements thrive through individualized care and high-quality standards and protocol that are consistently upheld.
You’ll also want to keep an eye out for the warehouse that takes security seriously. One that has the most advanced security systems and dedicated security personnel. One that has live inventory tracking systems, so you always know exactly where all your products are at any moment.

A prepared and high-quality warehouse will guarantee customer satisfaction and minimize mistakes to nearly zero.

Handle with care

It’s your responsibility to get important supplement to your customers, so do so with care. You have the power to employ the right people for your logistics process; people who carefully pick and pack orders, who handle boxed-up orders with awareness, and who ensure packages are perfect before they leave the warehouse.

All of this then ensures orders are shipped out on time and your customers are satisfied.