The Best Order Fulfillment Companies Do These 5 Things. Every Time.
The Best Order Fulfillment Companies Do These 5 Things. Every Time.
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Companies
If you’re wondering what to look for when choosing order fulfillment companies, you’re in the right place. And you’re also not alone.
It’s hard to know who will really deliver. So we’ve put together a list of the five things that only the best fulfillment companies will do. It’s time to find out if who is truly worth your time.
Customer service call centers…that won’t make you want to scream
You know how talking to a call center rep is usually the last thing you ever want to do? Well, forget that.
A good fulfillment company won’t make you suffer. You’ll hear human voices instead of automation. You won’t wait for 30 minutes just to get transferred to someone else…who you’ll have to explain everything to…again. Your reps will be friendly, professional, and incredibly knowledgeable; your questions and concerns will be answered just like that. They might even help you personalize future orders…they’re that good.
It’s so good, you’ll wonder why you ever hated call centers.
A pristine pick and pack process
You’re looking for a partner to help you complete your order fulfillment logistics, from start to finish. Not just someone who can grab items off shelves, throw them in boxes, and stick a label on the outside.
You’re looking for a partner who handles with care.
Truly exceptional order fulfillment companies have employees that are so familiar with the warehouse (due to low employee turnover rate), that the pick and pack process is flawless; smooth, efficient, and incredibly accurate.
Your customers will notice when their packages are beautifully boxes with obvious care. It’s impressive.
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Delivery that will blow your mind
Not only will the match of inventory to order flow perfectly in the warehouse, the shipping and delivery will, too.
With boxes packed as carefully and quickly as possible, customer packages are out for delivery within 1-3 days of ordering. How much faster could you really get?
And when orders are delivered to their doorsteps, the excitement is real. Getting packages that you’ve eagerly waited for is exciting, and a good company will get that. That’s why they’ll make the unboxing experience fun and beautiful. So much so, your customers will want to tell their friends and post it to social media.
Logistics that will save you time and money
With perfect execution comes customer satisfaction. With customer satisfaction comes lower returns and higher customer loyalty. Customers will see that you actually take the time to care about them and their orders.
Most businesses don’t…and it’s obvious.
So do it right the first time, and save yourself both time and money by not having to redo things time and time again.
A life-long partnership
Most vendors out there are looking to be just that: your vendor. They’re not looking to create a partnership that could help every part of your fulfillment logistics process. They’re there to get the job done and move on.
So be sure the company you choose is willing to be with you for life. It’ll give you peace of mind and stability to know that they won’t back out on you, leaving you high and dry. A life-long partnership allows for incredible business growth and advancement; it’s invaluable.
Go ahead and grade your current fulfillment partner now to see how they compare. Are they good enough? Do they check all the boxes? If not, get in touch with us now, we’d love to hear from you.
