The Do’s and Don’ts Of Ecommerce Fulfillment During The Holidays

…

Ecommerce Fulfillment

An unexpected reality fell upon us all this year, and businesses had to adapt, pivot, and maybe even mold into something totally and completely different. But we have pushed on as best we can. Considering what kind of year it’s been, things might have been shaken up for the worst.

Many brick-and-mortar businesses have had to rely almost solely on ecommerce fulfillment, something they weren’t used to. And even many ecommerce businesses have had to improve their platforms to allow for the best customer experience possible.

But, despite the challenges, it’s the holiday season and we’ve still got to do everything in our power to satisfy the people that are still supporting us: our customers.

 

The customer experience

The phrase “better customer experience” never really goes out of style because it’s a continual area of growth that all businesses can work on. But if your ecommerce fulfillment partner can’t make that happen, your business future will be trending backward. It’s not a pretty picture, is it?

The ecommerce experience has advanced greatly and customer expectations have skyrocketed. Many shoppers are tired of lousy and indifferent service, most saying they value a better experience more than low pricing or the product itself. And what’s the game-changer most likely to boost customer experience? Actually meeting your customers’ expectations, all the time. Imagine what would happen if you could exceed those expectations.

 

Where can you find a partner who will keep you in the game?  

You have to know what to look for. With so much at stake, it’s no surprise that there are numerous factors that go into producing a winning partnership. Like every happy, productive relationship, it takes both tangible and intangible elements to change the game for your company as well as your customers.  But when you find that meant-to-be match? Watch out, competitors!

Knowing what to look for in a potential partner is essential, but before you can compare candidates successfully, you have to know what you need. Just because a company can do certain things doesn’t mean those are the things that are most meaningful to your company goals or to your buying customers.

 

Do’s and Don’ts

Ecommerce fulfillment is a comprehensive experience from your customer’s standpoint. You have to impress them with the very first contact and continue to impress them with every detail.

So partner with the highest-quality ecommerce fulfillment company out there that fits your needs. Don’t settle for average just to save a few bucks short-term; we’ll tell you right now, you’re going to end up spending much more money in the long-term fixing mistakes that never should’ve happened in the first place.

Ensure your customer contact center has professional employees who answer questions and concerns with knowledge and ease. Don’t settle for employees that don’t know the ins and outs of products, that don’t act professionally, or that don’t enhance the customer experience.

You’ll need to choose a partner with impeccable warehouse and shipping services. Product tracking, advanced security, efficient and accurate pick and pack logistics, etc. are all vital to ensure your customers are receiving a high-quality experience.

Interested in learning more? Give us a call, we’d love to chat.