The Top 3 Practices E-Commerce Fulfillment Companies Need For Supplements In 2020

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Supplement Fulfillment

Have you ever found it hard to filter through the information out there on the internet? Doesn’t matter what topic is being discussed, there are people everywhere telling us the best and worst ways to do things, the right ways to live, what’s right and what’s wrong.

It can be hard to discern for yourself what’s true and what’s false, what information you can digest and use to better yourself. So we’re here to tell you that when it comes to partnering with an e-commerce company for supplement fulfillment, do your own digging.

Look up and read through customer reviews online. Are they near-perfect? Are they mediocre? Or do they consistently disappoint their customers? Give companies a call and ask them the questions on your mind. If they welcome your curiosity and answer with professional ease, chances are they might be one of the good guys.

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Here’s what to look for

When outsourcing such a big job, you’ll wanna do your research. So read below to find out the top 3 practices you should keep an eye out for when choosing. But don’t just take our word for it.

Open, honest, and professional customer service. There is no worse turn off for customers than wretched customer service. Doesn’t matter what the issue is – unfriendly, unhelpful, unprofessional, inefficient. Each and all are unacceptable. So give your customers authenticity. Allow open and honest conversations about your business logistics and values, an important question in 2020. Partner with representatives that are well-versed on your products, so they can even give customers the service of personalized supplement recommendations. In short, make your customer service stand out.
The perfect environment. When it comes to supplement fulfillment, it’s not enough to just have a warehouse. The only way you can invest in your customers is if you invest in the wellbeing of your products. Why? Because if your products aren’t taken care of, your customers receive subpar deliveries. Unsatisfactory. So ensure your warehouse is FDA Food-Grade certified with storage space specially catered to the particular needs of your supplement inventory. Set the example, and be the high-quality company that takes care of their products. Be the company that delivers customers exactly what they ordered, in mint condition.
Efficient and accurate shipping and delivery. It’s more than just shipping and delivery, though. You hear about it all the time, but do you really know what it’s all about? The ins and outs? Especially for supplements, it takes a special company to get it right…all the time. What’s that entail? It requires professionals behind the scenes, who handle fragile inventory with care. Who never miss a beat when assigning product to order. Who maintain such smooth logistics that orders are delivered to customer doorsteps before the expected date. You’ve got to be able to trust the hands that are responsible for your products.

Decide for yourself

Despite what we’ve told you, it is ultimately your decision when it comes to who you want to outsource your logistics to. It’s your decision to choose someone who will uphold high-quality supplement fulfillment. The most important part is feeling comfortable and confident with the partner that you feel fits all your needs and checks all your boxes.

But if you’re interested in anything we’ve said, give us a call! We’d love to chat.