Warehouse and Fulfillment Services: They’re Easy To Find But Difficult To Perfect

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Warehouse and Fulfillment Services

You won’t have a hard time finding vendors that will say they can handle your warehouse and fulfillment services. What you will have a hard time finding is a high-quality partner that has the resources and expertise to manage your fulfillment logistics with precision.

There’s a big difference in finding someone that holds empty promises and partnering with professionals who will walk the talk.

Why aren’t your current warehouse and fulfillment services perfect?

A whole slew of issues can arise during the fulfillment process, but just know they don’t have to. Find where your logistical glitches are and then partner with a company that has the wherewithal to help you through them and eradicate them for good. Do any of the following sound familiar?

Your customer didn’t receive their package on time. At some other time of year, an extra day or two might not matter at all. But it’s holiday season and gifts have to arrive in time for the holidays. Period. If you fail to deliver, your customers will have no gifts to give.
The package arrived, but the order was wrong. The product was the wrong size, or color, or style. Or maybe it was missing altogether. Now you have to bear the cost of a return, from a customer unlikely to re-order a replacement.
The package arrived, on time, but the product was damaged.
Regardless what was in the package, it looked a mess. Hardly the unboxing event your customer anticipated.

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It takes a superior fulfillment warehouse to deliver superior results

State-of-the-art equipment and technology are crucial in today’s fulfillment warehouse environments. Automation can do wonders to boost the speed and accuracy of order processing. But it cannot take the place of human eyes and thoughtfulness.

You need a warehouse and fulfillment services partner that adds the personal touch. For instance:

Checking picked orders to be sure they are 100% accurate, before they’re packed.
Handling boxing with care, to avoid damaging merchandise and ensure the contents are presented neatly and invitingly, never simply tossed in with some filler.
Doing a final “eyeball” double-check, to confirm each package is just right in every way before it leaves our facility.

An average fulfillment warehouse won’t invest the time or human resources in these little extras. Mistakes will happen, and the first person to know will be your customer.

Unfortunately, the harsh reality of today’s marketplace is that customers are not forgiving. And the greater your brand’s reputation for quality, the greater the costs of failure: expensive returns, lost sales, lost loyalty, diminished customer lifetime value.