A Look Back at What Top fulfillment Companies Did to Delight Clients Last Year

What did top fulfillment companies do to delight their clients in 2016? They fulfilled their promises. It’s as easy as that – except that it isn’t easy at all. That’s why so many fulfillment companies don’t make it to the top.

Grade your 2016 fulfillment efforts here.

Those that do see their role as more than taking orders and shipping packages. They go above and beyond, in big and little ways, instead of merely making do with mediocre service. Exactly how did they do that in 2016?

Top fulfillment companies set and maintained superior performance standards.

That included:

• Hiring the kind of people you want to represent your brand. And training them thoroughly on internal systems and the features and benefits of your product line.
• Order processing and delivery speeds that exceeds industry averages.
• Accuracy that exceeds industry averages.
• Unwavering attention to detail every step of the way.

Top fulfillment companies worked hand-in-hand with clients all year long.

Sales forecasting is vital for retailers, month in and month out. But your fulfillment company can’t hope to handle your final year-end push without accurate forecasting. They won’t be properly prepared unless they know how much to ramp up. Top companies can take fluctuations in stride because they communicate closely with their clients on a regular basis. That way they have your back when things get crazy.

Top fulfillment companies did it all in 2016 – all year long.

Customers demand top performance every time they order. But they are entirely unforgiving during gift-giving season. Let them down by failing to deliver their must-have orders, and you can kiss them goodbye.

So if you’re a retailer that depends on the holidays to make your year, or you face other significant sales volume fluctuations, it is critical to have a fulfillment partner than can flex with you. Otherwise, you’ll be left high and dry as soon as sales take a jump. Or you’ll be charged unwarranted extra fees for the heavier work load. Or perhaps both. Nothing delightful about that.

Top fulfillment companies delighted their clients’ customers in 2016.

Your customers are the final judge and jury when it comes to fulfillment. If they aren’t delighted, you won’t feel the love. Your company stands to lose:

• Immediate sales and revenue
• Customer lifetime value
• Brand reputation

The best fulfillment companies understand this. Your customers are their top priority, in every way. And how would customers describe their experience?

• Personalized
• Professional
• Helpful
• Efficient
• Accurate
• Exactly as ordered

In 2016, top fulfillment companies did all that. Plus they ensured every package received by their clients’ customer was surprisingly delightful to open. Here’s a look at what those companies are doing in 2017 to delight customers.

If your 2016 fulfillment efforts fell short in some of these areas, take heart. It’s never too late to re-evaluate. Chat with top fulfillment companies to learn how they can delight you and your customers, starting right now. You can do that right here, right now!