Why Some Health and Beauty Order Fulfillment Companies Aren’t The Right Fit For You

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Order Fulfillment Companies

You know that feeling when you excitedly order new items online and wait in anticipation for them to arrive and use them? We sure do.

But we also know the feeling when the packages we’ve been anxiously waiting for arrive wrong – damaged, unkempt, maybe even the entirely wrong product thrown in there. Major bummer. Especially when it’s health and beauty products; personal, valuable, and necessary purchases your customers trusted you with. This day in age, order fulfillment companies shouldn’t be making mistakes like these – ones that could cost them loyal customers and a bunch of money lost on returns.

So, start with the fulfillment companies you KNOW aren’t the right fit for you

And what qualifies that? Well, ultimately, it’s a personal decision. But when it comes to universal business practices, many of us have the same or similar ideas on what we DON’T want.

But let’s hash it out to be clear about what you really deserve. You’d be surprised, but most people settle for less than what they truly want or need…like these:

Amiss customer service.

So many call centers still reserve automation for dealing with their customers. But there’s nothing like a real human being on the other end of the line to help you through issues, answer questions, make suggestions, or pacify concerns. Save automation for another day. Your customer service line is the first contact your customers have with your business, make a good impression. If your customer service has run amiss, it’s a red flag. Think again, and find someone that better fits your business values.

Grade Your Current Partner Now!

Inefficient and unorganized warehouses.

Having professional logistics behind the scenes is simply an absolute must. Efficiency and organization will ensure inventory is exactly where it needs to be, and that it’s shipped and delivered when scheduled to. When it comes to health and beauty inventory – hyper-personalized items – there’s no excuse for messing things up. So don’t even think about partnering with order fulfillment companies who can’t get their orders shipped out on time, who have a history of low customer satisfaction, and who don’t put high-touch care into each order they pick and pack.

Unprofessional employees.

Employees are the heart of how a company functions, so when they’re not dedicated to what they do, thinks won’t run nearly as smoothly as they could. With professional employees, you’ll have problem-solving minds and critical thinkers to help improve customer experience tenfold. Employees are the last hands to touch packages before they leave the warehouse, so make sure they’re the hands of people who truly care.

Can we all agree that we try to avoid these qualities when providing for our business and customers? Good.

You don’t have to spend a fortune to have the right partner

An investment in yourself now will likely save you a bunch of money in the future. The higher the quality of the order fulfillment companies you choose, the happier your customers will be. Skimping out on something so important will just cause you more problems to deal with down the road. And who wants that?

Give yourself some peace of mind. Find the right fit, you won’t regret it.