GRADE YOUR CURRENT FULFILLMENT/CALL CENTER EFFORTS
Call Center Outsourcing
“We need a partner that can handle multi-channel fulfillment using our proprietary technology.”
Call center outsourcing can be a scary decision. You’re placing your trust in a third party. You expect them to:
- Create an outstanding impression of your brand with every customer contact
- Accurately warehouse and manage your inventory
- Fill and deliver orders with the same care and concern you would use
- Protect your products, not to mention confidential company and customer data
USA Call Center Outsourcing Delivers Bottom Line Benefits & Peace of Mind
We are small product specialists. We offer a full range of fulfillment services to support eCommerce, B2C and B2B clients in many industries:
- Multi-channel integrated fulfillment solutions
- Full-service US-based 24/7 Customer Contact Center
- Kitting and complex packaging
- Logistics and warehousing
- Detailed real-time tracking and reporting with 24/7 access
What sets us apart?
- 92% order accuracy rate
- 3% abandoned call rate
- 20 seconds average hold time
- State-of-the-art safety and security procedures, including key card access and 24/7 video surveillance
Mistakes and losses are virtually unheard of here at USA. You save money as well as headaches. Thanks to ongoing monitoring, we’ve been able to help more than one customer detect credit card fraud and alert their bank.
Our high-touch philosophy drives everything we do.
We constantly look for new ways to deliver exceptional customer experiences that boosts your brand exposure and loyalty. We ensure every customer has an “unboxing” experience so amazing they’ll want to share it with their social media networks.
We’ll help you identify potential cost savings, too. And we offer flexibility and scalability to smoothly handle seasonal fluctuations, new product introductions, etc. without missing a beat. You can continue to grow and expand into new integrated multi-channel sales areas with confidence. And you can remain focused on your core competencies – product development and marketing. As a virtual extension of your business, we’ll follow up, with the exemplary service your customers deserve.
At USA Fulfillment, our goal is to build lasting relationships that help our clients increase brand loyalty while building lifetime customer value. Isn’t that your goal, too? Contact us today to learn more, OR take our FREE Needs Assessment.
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