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Call Center Services

“We need people who will give our prospects and customers the same amazing service we do, not sound like robots.”

Our high-touch service extends beyond fulfillment. All of our call center services are high-touch, too!

Below you’ll see a list of our call center services and capabilities. We have what it takes to create the ideal combination of services for your company. But it’s how we deliver those services that truly sets USA Fulfillment apart.

Service itself is our ultimate service.

We treat every conversation and every packing task as an opportunity to wow your prospects and customers. That builds brand loyalty and increases customer lifetime value.

Call Center Services and Capabilities:

  • Inbound order capture
  • High first call resolution rate
  • High touch customer service
  • Excellent contact center metrics well-above industry standards
  • Low agent attrition
  • Knowledgeable and experienced agents
  • Skill based agent routing
  • Order status, product inquiries, tracking
  • Cross-sell, Up-sell
  • Level 1 PCI Certified
  • Call disposition tracking
  • IVR menu trees
  • Appointment setting
  • Email management
  • Email disposition tracking and reporting
  • Social media management
  • Refund, credit and return processing
  • Mail and email correspondence
  • Chargeback investigations and reconciliation
  • Tracers, claims and call-tags
  • Robust contact center reporting

To learn more about our Call Center Solutions or Fulfillment Services let’s connect! Contact us and we can discuss designing a custom, comprehensive solution to address your specific fulfillment and customer services needs. Or, take a Needs Assessment to evaluate your current fulfillment efforts and to identify opportunities for improvement.

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WHAT OUR CLIENTS SAY

As the owner of a firm dedicated to customer-centric marketing for brands I represent, I knew I needed a contact center that had a similar focus. In 20 years of working with the team at USA Fulfillment, one thing has not changed: the high touch conversation that takes place with the customer. The “conversational” exchange, in lieu of a scripted response, has positively impacted the lifetime value of our customers.
Industry Consultant
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