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Order Fulfillment Services

“We need help. Our current fulfillment company is dropping the ball and our shipping department can’t seem to keep up.”

You can rest easy when you partner with USA Fulfillment to handle your order fulfillment services. We do not simply pick, pack, slap a label and ship orders. We build customer relationships that help you increase sales. We can do that because we are consummate professionals, focused on “high touch“— making every aspect of your customers’ experience extraordinary.

We offer all of these order fulfillment services:

  • Multi-channel integrated solutions for ecommerce, B2C and B2B
  • Kitting and assembly
  • Gift wrap
  • Custom pack-outs / bulk distributions
  • Returns processing
  • Lot #/expiration date tracking
  • Serial number tracking
  • Electronic data interchange (EDI)
  • Logistics/reverse logistics
  • Warehousing

Our order fulfillment services take quality to the highest level:

  • Same day order processing
  • 100% order accuracy
  • 99.92% inventory accuracy
  • Fully integrated warehouse automation
  • Seamless integration with shopping carts
  • 9001:2015 ISO Certification
  • FDA registered facility
  • Strategic East coast location with nationwide distribution reaches 70% of US customers in 1-3 days
  • Continuous evaluation of our own performance to improve our service levels

You Can Do Better With Your Fulfillment Services
Ask Us How

At USA, we take pride in the order fulfillment services we offer and the extra care we give every task. We strive to be the best-of-the-best and look to partner with like-minded companies who take pride in their brand and truly have the best interests of their customers at heart. Maybe that’s you?

To learn more about our Fulfillment Services let’s connect!

Contact us and we can discuss designing a custom, comprehensive solution to address your specific fulfillment and customer service needs. Or, take a Needs Assessment to evaluate your current fulfillment efforts and to identify opportunities for improvement.

Fulfillment Services FAQs

Fulfillment services handle the storing, packing, and shipping of orders for you. When a customer places an order, it’s automatically sent to the fulfillment center, where the team picks, packs, and ships it—no manual work required on your end.

Fulfillment services focus on getting orders out the door. A 3PL usually goes a step further, offering fulfillment plus inventory management, returns, and ongoing logistics support. Think fulfillment as the action, and a 3PL as the broader partnership.

If packing orders is eating into your time, slowing growth, or becoming inconsistent, it’s probably time. Fulfillment services make sense when shipping stops feeling manageable and starts feeling like a bottleneck.

There’s no flat rate. Costs depend on things like order volume, storage space, and how complex your shipments are. Most providers bundle fees for receiving inventory, storage, order handling, and shipping based on your needs.

Businesses shipping physical products at growing or unpredictable volumes see the biggest benefit. This includes eCommerce brands, subscription businesses, and companies scaling beyond what in-house fulfillment can comfortably handle.

Most fulfillment services include inventory storage, order picking and packing, shipping, tracking, and inventory reporting. Many also offer returns processing and custom packing options if needed.

Fulfillment centers are built for volume. With organized warehouses, trained teams, and integrated systems, orders move faster and with fewer mistakes—especially compared to DIY shipping setups.

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WHAT OUR CLIENTS SAY

Gary Lew, Physicians’ Desk Reference

We needed a partner that could work side by side, to receive orders and customer payments, to handle credit card processing, to take customer service calls, and to fulfill our publications orders. The coordination is key and having a dedicated account manager has been crucial to our success. Partnership is a term that is loosely thrown around, but in USA Fulfillment, we have truly found a business partner.

Industry Consultant

As the owner of a firm dedicated to customer-centric marketing for brands I represent, I knew I needed a contact center that had a similar focus. In 20 years of working with the team at USA Fulfillment, one thing has not changed: the high touch conversation that takes place with the customer. The “conversational” exchange, in lieu of a scripted response, has positively impacted the lifetime value of our customers.

Sean, Apparel/Accessories Industry

We work at a fast pace to keep up with the growth of our business so that we are always one step ahead of our competition and over delivering to our customers. USA Fulfillment has not only been able to keep up with our demand, but has become an vital part of our success. On one occasion, we made a commitment to our customers that needed to have a package for a big event and there had been some issues with our shipment arriving on time. USA flew down an employee to meet me in Charleston to hand deliver this shipment. This was by far the best customer service I had ever seen and speaks volumes for who USA is and what they stand for. They truly are a partner in our business.

Elliott Pettit, US Tennis Association

“USA was far and away the most prompt and they were very proactive from the very first conversation.”

Alison Hill, CEO at Lifestraw

As soon as we signed the contract with USA, they leased more space to support our growth. We have seen our business grow exponentially over the 5 years we’ve partnered with USA, and they have been consistently strong for us throughout.

Steven Singer Jewelers

Most fulfillment houses won’t even talk to you in Q4. The USA team developed the timeline and deliverables for a successful onboard. USA was not only up and running on time, but they shipped every package in our peak season within service level. These guys are great! Making the change to USA Fulfillment was the best decision we made for our customers. We are firmly positioned for growth in the coming years.

Physician Recommended Neutriceuticals

What truly sets USA Fulfillment apart is their willingness to go above and beyond. Their customer service is simply outstanding. They took the time to understand my specific requirements and provided tailored solutions that fit my business perfectly. It truly feels like an extension of our manufacturing facility and shipping department; able to integrate and streamline flows from our production. USA Fulfillment’s precision and accuracy in handling our products and shipments gave us peace of mind and allowed me to focus on other aspects of our business.

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