Top 3 Third Party Logistics Industry Trends Part 3

Third Party Logistics

We’re back, with our third top trend in third party logistics. Staying abreast of the latest trends in fulfillment is the only way to be sure you’re employing the most effective customer-pleasing techniques. And if your brand promises an exceptional customer experience, adopting the latest best practices is the only way to assure you’re delivering on that promise.

If you’ve been following our blog, you know that the #1 trend in 3PL is the fact that customer experience, or CX, is everything these days. Trend #2 supports that, noting that successful companies are choosing 3PL providers who can function as true working partners, not simply as suppliers.

Trend #3: The whole enchilada

What’s simplest is often best, and that’s certainly true of third party logistics. When various components of your fulfillment system are spread around at multiple locations – perhaps nowhere near each other – you’re inviting mistakes and delays. That’s no way to meet customer expectations of speed and accuracy.

You need a 3PL partner that can do it all. From a single location. That’s USA Fulfillment, and that’s why we like to describe ourselves “the whole enchilada.” We know you may want to outsource only call center services. Or only warehousing, post-order processing and shipping. And that’s OK with us. But why buck the trend?

Choosing a fulfillment partner that offers comprehensive, co-located fulfillment services ensures you’re getting maximum efficiency. That’s more cost-effective, and it ensures your customers are getting the very best care every step of the way.

With a single 3PL partner, you always know who to call. (At USA, you get a dedicated account rep.) You get consolidated reporting. (At USA, reports are tailored just for you and delivered on your schedule, to everyone you designate. You also have a private online portal with 24/7 access.) These are valuable business development benefits.

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At USA, the whole enchilada comes with something extra

It’s our high touch attention to detail. We believe that every customer should be treated as if they are the most important one. Because they are. We believe every order should be packed as if it is the most important one. Because it is. It’s the kind of care and consideration you give your customers. And when you partner with USA, your customers become ours.

When you partner with high touch, you can see the trends every business wants most — a rising number of new customers and repeat sales, stronger customer loyalty and greater customer lifetime value.

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